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Customer Service Executive-mandarin Speaker

3 months ago

Shah Alam, Selangor, Malaysia Manpower staffing (M) sdn bhd Full time

Company overview
Our client is an award-winning business process management company, delivering insights and innovation driven customer experience.

Customer Experience Lifecycle Management is our Forte. Delivering Insights & Innovation is our Differentiator.


We help brands set up customer experience hubs, where they can communicate with their customers and assist them, utilising various digital channels combined with cutting-edge technologies, to enhance service experience and resolve inquiries efficiently.


What You'll Do:

  • Handles and responds to customer enquiries and complaints through phone, online chat
  • Ensures all customer inquiries/ issues/ complaints are resolved according to the
company's processes and procedures

  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customer
  • Enters, updates and maintains accurate information of customer interaction,
transactions, comments and complaints in the company's system

  • Resolves customer requests and problems by making appropriate booking changes
based on company's processes and procedures, as well as activity terms and conditions

  • Liaises with external vendors and service operators to fulfill booking changes
  • Keeps updated with company procedures and processes
  • Shares customer feedback with relevant departments for further improvements

What You'll Need:

  • SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
  • Fresh graduates are encouraged to apply
  • Proficient in English & Mandarin (both verbal and written), Cantonese is an added
advantage.

  • Previous experience in customer service is an added advantage
  • Able to work shifts (including weekends, public holidays, overnight)
  • Possess a problemsolving mindset to proactively find solutions for customer needs
  • Strong written and verbal communication skills to communicate clearly and effectively
with our customers

  • Good team player to work collaboratively in a team environment
  • Keen attention to detail in completing tasks accurately and thoroughly

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)