Customer Service Admin penang

1 week ago


George Town, Penang, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Essential Duties and Responsibilities:

  • Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time
  • Always maintaining a positive, empathetic and professional attitude towards customers
  • Responding promptly to customer inquiries
  • Follow up the cases, keep the promises
  • Ensure a good understanding of the company products and services and always maintained
  • Provide detailed information about products and processes
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded.
  • Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
  • Accurate data entry
  • Communicating and coordinating with colleagues, especially with sales force
  • Pick stock lenses
  • Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager

Key Competency:

  • Highly developed interpersonal skills
  • Excellent verbal and written communication skills
  • Active listening skills
  • Problem analysis, independent decision making and problemsolving skills
  • Attention to detail and accuracy
  • Customer service orientation, customer centricity mindset
  • Adaptability
  • Initiative
  • Empathy
  • Positive attitude
  • Stress tolerance
  • Good time management
  • A good team player with a flexible and proactive approach
  • Works with integrity and ethical; Upholds organizational value
  • Education: High school diploma or equivalent
  • Experience
  • At least 1 year of experience working with customer support
  • Previous experience with customer service and data entry
  • Mandarin speaker required for this role
  • Optical experience is an advantage

Salary:
RM3, RM4,000.00 per month

Schedule:

  • Monday to Friday

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

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