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Customer Service Admin penang
1 week ago
Essential Duties and Responsibilities:
- Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic and professional attitude towards customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded.
- Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
- Accurate data entry
- Communicating and coordinating with colleagues, especially with sales force
- Pick stock lenses
- Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager
Key Competency:
- Highly developed interpersonal skills
- Excellent verbal and written communication skills
- Active listening skills
- Problem analysis, independent decision making and problemsolving skills
- Attention to detail and accuracy
- Customer service orientation, customer centricity mindset
- Adaptability
- Initiative
- Empathy
- Positive attitude
- Stress tolerance
- Good time management
- A good team player with a flexible and proactive approach
- Works with integrity and ethical; Upholds organizational value
- Education: High school diploma or equivalent
- Experience
- At least 1 year of experience working with customer support
- Previous experience with customer service and data entry
- Mandarin speaker required for this role
- Optical experience is an advantage
Salary:
RM3, RM4,000.00 per month
Schedule:
- Monday to Friday
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
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