Mandarin-cantonese-english Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Foundever™ Full time

Skills and Abilities:

  • Skilled communicator.
  • English (fluent written and spoken), plus additional language advertised (fluent written and Spoken).
  • Quickly assimilates & responds to verbal and written information.
  • Demonstrated ability to respond in a tactful, diplomatic & empathetic manner.
  • Demonstrates exceptional customer handling skills & an understanding of what constitutes excellent customer service.
  • Keeps up to date with professional or technical developments relevant to area of responsibility.
  • Has the ability to prioritize & manage a changing workload.
  • Has the ability to make decisions independently, recognizing when further input or advice is needed.

Education and Experience:

  • Experience within a fast moving, customer centric environment (call center experience preferred).
  • Proven track record of successfully handling customers.
  • Educated to GCSE standard or equivalent.
  • PC literate with a good working knowledge of PC operating systems (Microsoft Outlook, SAP & CRM).

Job Types:
Full-time, Permanent

Pay:
RM1, RM5,332.41 per month

Schedule:

  • Rotational shift

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (required)
  • Cantonese (required)
  • English (required)
Expected Start Date: 06/17/2024

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