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Officer, Customer Service

3 months ago

Shah Alam, Selangor, Malaysia Central Plaza I-City Real Estate Sdn Bhd Full time

Job Requirements
-
Fresh graduate, preferably Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM/STPM) will be considered.

  • Good interpersonal communication, especially in English (Spoken and written).
  • ITsavvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
  • Team player and eager to learn new things in the shopping centre industry.
  • Able to work in rotational shifts and on public holidays.

Primary Responsibilities

  • Deal directly with customers either facetoface, telephone or electronic channels.
  • Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
  • Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
  • Manage customerrelated campaign and programmes (e.g., games/redemptions).
  • Redirect all enquiries or issues to the personincharge or department and follow up on behalf of the customers for closure.
  • Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
  • Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers.
  • Liaise with Safety personnel and ensure the firstaid boxes at Customer Service Counters are valid and available in needs.
  • Manage marketing inventory and perform stocktake exercise to ensure the inventory database is updated and reliable for reference.
  • Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.

What could we offer to you?

  • Allowances: grooming & shift
  • Contractual bonus (13th month salary)
  • Performancebased bonus
  • Performancebased salary increment
  • Entitled to all gazetted public holidays in Selangor (18 days)
  • Dental coverage
  • Medical outpatient (inclusive dependants)
  • Insurance Group Hospitalization & Surgical (GHS) (include dependants)
  • Insurance Group Term Life (GTL)
  • Insurance Group Personal Accident (GPA)
  • Prolong medical leave critical illness
  • Examination leave
  • Marriage leave and gift (first legal marriage)
  • Maternity/Paternity leave
  • Childbirth gift
  • Compassionate leave (hospitalization & death of immediate family)
  • Funeral support (include immediate family)

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
RM1, RM2,400.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Application Question(s):

  • Are you a proficient user of Microsoft Office (Word, PowerPoint & Excel) for recordkeeping and reporting purposes?
  • This role will perform physical activities such as mall walk, to support marketing campaigns and events, storage and cleaning, et cetera. Are you physically fit for this role?
  • Do you willing to work in rotational shift including weekend and public holiday?

Education:

  • Malaysian Special Skills Certificate (preferred)

Experience:

- face-to-face customer service: 1 year (preferred)

Language:

- conversational English (required)

Expected Start Date: 08/01/2024