Food & Beverage Sales Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time
Work collaboratively with the Sales & Marketing department to generate opportunities for new business.

  • Build and strengthen relationships with existing and new customers to enable future bookings, including inhouse promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
  • Develop relationships within the community to strengthen and expand customer base for restaurants' sales opportunities.
  • Manage and develop relationships with key internal and external stakeholders.
  • Drive inhouse capture ratio by working closely with the Marketing Communications department to establish promotions.
  • Actively be around in the hotel public areas to engage with guests and generate additional business.
  • Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions.
  • Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program.
  • Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
  • Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel.
  • Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business.
  • Attend social functions in order to meet new business opportunities.
  • Use negotiating skills and creative selling abilities to create additional restaurant business.
  • Execute and support the operational aspects of business booked.
  • Understand and create awareness of promotional activities of competition.
  • Understand the overall market competitors' strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them.
  • Close the best opportunities for the property based on market conditions and property needs.
  • Monitor same day selling procedures to maximize restaurant revenue.
  • Gain understanding of the property's primary target customer and service expectations, serving customers by understanding their business, business issues and concerns.
  • Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
  • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit.
  • Service customers in order to grow restaurant business.
  • Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure.
  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Provide services that are above and beyond for customer satisfaction and retention.
  • Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations.
  • Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database.
  • Carry out other restaurant sales related responsibilities.
  • Carry out any other reasonable duties and responsibilities as assigned.
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Job Type:
Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

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