Pickup Team Leader

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia DHL Full time
We are currently seeking a
Pickup Team Leader to join DHL eCommerce Malaysia


The
Pickup Team Leader will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.


_Essential Duties and Responsibilities _
Customer Service Management

  • Maintain good working relationships
  • Coordination, discussion and communication
  • Assist to keep performance and meet target
  • Problem shooting and Improvement
Stakeholder Management

  • Managing pickup process efficiently within DHLeC depot
  • Route planning and pickup courier zone assignments
  • Ensure all pickup parcels from merchants and service points within depot coverage area are done and meet the cutoff time
  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
  • Monitor the daily pickup scan done by the couriers and milkrun drivers, 100% pickup scan compliance.
  • Track daily pickup loads at the Depot and plan pickup schedules accordingly
  • Communication regarding pickup operational route changes, route reengineering, route planning, etc
  • Check and produce report on depot pickup performance end of the day
  • Assigning and monitoring the pickup to the couriers
  • Monitor performance of couriers and milkrun in term of pick up.
  • Special Request handling as appropriated related to pickup.
Team Management

  • Provide direction, guidance and support to employees to help them discharge their duties effectively
  • Motivate, train, coach and support new and existing employees to deliver high service level to customers

_ Desired Skills / Qualifications _
years operations experience, preferably within transportation or logistics industry

  • Good knowledge of courier / express shipment management, route and pickup process flow
  • People management experience as a team leader or supervisor

_ Minimum Educational Qualification _

  • Minimum SPM/high school certification.

  • Depot Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a Depot Team Leader to join DHL eCommerce MalaysiaThe Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.Essential Duties and ResponsibilitiesCustomer Service Management Maintain good working...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do?Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals.You must be able to coach...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Mandarin Team Leader- Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia 51Talk Full time

    Job Highlights Walking distance from LRT station Exposure to listed MNC, great and clear career path Young and vibrant working environmentResponsibilities Familiarize and continuously optimize all aspects of the telemarketing/call center process, including team building and team management; Continuously summarize and identify customer needs, convert...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKANDI KOMPLEKS MALURI CHERAS- Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia)- Jawatan sebagai Team Leader- Gaji based on commission (RM4800 + insentif)- Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree)- Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday)- berdekatan...

  • Japanese Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Team LeaderTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Team Handling Team Leader- *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office )Total Head count 3Experience in Handling...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Team LeaderTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Team Leader Location BangkokSalary - 77k THBNative ThaiJLPTN1Role & Responsibilities: Ensure agent adherence to policies for attendance, established procedures etc. Help team members reach...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Vitality Boost Sdn Bhd Full time

    Boost Team Leader Responsibilities:Overseeing the daily operations of the rstore to ensure smooth running and efficiency.Ensuring customers are satisfied and happy with the service.Ensuring that staff within the store adhere to the restaurant's safety/service standards at all times.Making sure that adequate staff is scheduled to attend to customers during...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Group Full time

    Adecco Malaysia seeks a committed Team Leader to drive excellence and innovation in recruitment, leading a team to new heights of productivity and successSummary:Responsibilities: Manage and coach a team of consultants to achieve individual and team success. Assess local market conditions and identify current and prospective sales opportunities. Develop...

  • Assistant Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia FCM Full time

    Job no: 520760Brand:FCMWork type: Full timeLocation: Kuala Lumpur, MalaysiaCategories: Corporate & Group TravelAre you looking to start with a new opportunity in the travel industry?FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries,FCM's flexible...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia E-comm Sdn Bhd Full time

    The company:Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.- Job Highlights:_-...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Job descriptionPosition Title : Team Leader MalaysiaDepartment : SalesKey Responsibilities include (not limited to):Manage the team by monitoring the work task and activities Conduct weekly meeting with RM Work closely together with team in order to meet the targeted sales Provide weekly report to RM Come out with a plan, solution and suggestion to ensure...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Job descriptionPosition Title : Team Leader MalaysiaDepartment : SalesKey Responsibilities include (not limited to):Manage the team by monitoring the work task and activities Conduct weekly meeting with RM Work closely together with team in order to meet the targeted sales Provide weekly report to RM Come out with a plan, solution and suggestion to ensure...

  • Concierge Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    Concierge Team LeaderWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • AV Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DoubleTree by Hilton Hotel Kuala Lumpur Full time

    An AV Team Leader is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions.You also responsible to oversees the small team.What will I be doing?An AV Team Leader will be required to set up AV related equipment for meetings,...

  • AV Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    An AV Team Leader is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions.You also responsible to oversees the small team.What will I be doing?An AV Team Leader will be required to set up AV related equipment for meetings,...

  • AV Team Leader

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DoubleTree by Hilton Hotel Kuala Lumpur Full time

    An AV Team Leader is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions.You also responsible to oversees the small team.What will I be doing?An AV Team Leader will be required to set up AV related equipment for meetings,...

  • AV Team Leader

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    An AV Team Leader is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions.You also responsible to oversees the small team.What will I be doing?An AV Team Leader will be required to set up AV related equipment for meetings,...