Team Leader

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time
So what does a Team Leader really do?


Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients.

At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals.


You must be able to coach and manage the Teammates under your supervision, and act as a bridge between your Teammates and the other departments.


As a Team Leader, you will:

  • Manage daytoday planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HRrelated ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team.
So, do you have what it takes to be a Team Leader?

Requirements:

  • At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company
  • Excellent verbal and written communication skills
  • Aboveaverage technical knowhow
  • Flexibility and willingness to work on different shifts
At our organization, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves.

Salary:
From RM10,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Team leader: 1 year (preferred)

Language:

  • Japanese (preferred)

Shift availability:

  • Night Shift (preferred)
  • Day Shift (preferred)
  • Overnight Shift (preferred)

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