Team Leader
2 weeks ago
Position:
Team Leader - Mandarin Speaker
Location:
Kuala Lumpur, Malaysia
Relocation:
Remote work for the first 3 months, then Work Visa/Employment Pass provided
Working hours: 24/7 rotational shift
Salary:
RM6,500 - RM9,900 (basic) + OT + Night shift allowance
Responsibilities:
- Lead and guide a customer service team, ensuring they meet performance goals and adhere to manuals, policies, and guidelines.
- Provide ongoing coaching and training, handle escalated issues, and assist in resolving challenging situations.
- Act as a communication link between upper management and the team, conveying policies and updates.
- Coordinate with other departments for timely problem resolution.
Requirements:
- Native Mandarin speakers from China willing to relocate to Malaysia
- Nonnative with HSK 6 with experience handling China market welcome to apply
- Degree holder in any discipline (major in finance, economics or related are preferred)
- Minimum 3 years' experience in customer service with 1 year supervisory role
- Good in verbal & written English and Mandarin
Job Types:
Full-time, Permanent
Salary:
RM6, RM9,900.00 per month
Benefits:
- Dental insurance
- Health insurance
- Meal allowance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Do you have HSK certification? If yes, please state.
- Do you have notice period? If yes, please state.
- Do you have experience handling China market?
Education:
- Bachelor's (required)
Language:
- Mandarin (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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