Immediate Starters Customer Service
1 week ago
ROLE:
Customer Service Executive (Mandarin)
PROJECT:
Travel / Hospitality Industry
SALARY PACKAGE:
- Competitive salary up to RM 4,500 per month (inclusive of allowances).
LOCATION:
Cyberjaya
Prima 1, Block 3507, Jalan Teknokrat 5,
63000 Cyberjaya, Selangor, Malaysia
JOB SCOPE:
- Deliver exceptional customer service, achieving Key Performance Indicators (KPIs).
- Clarify and understand customer requirements
- Listen attentively to customer needs
- Maintain a fundamental knowledge of client products and services.
- Participate in initiatives aimed at improving customer satisfaction and business performance.
- Offer additional products and services to enhance customer experience.
- Track, document, and retrieve information in the call tracking database.
- Respond to customer inquiries
REQUIREMENTS:
- Min SPM.
- Courteous with a strong customer service orientation.
- Proficient in computer navigation, keyboarding, internet surfing, and PC knowledge.
- Bilingual proficiency, with strong written and verbal communication skills in Mandarin and English (B2 level), including basic industry terminology.
- Ability to rotate shifts as needed.
WORKING HOURS:
- 24/7 operational hours (9hour shifts including a 1hour break).
- Rotational shifts from Monday to Sunday (5 working days per week with rotational days off).
JOB TYPE:
Permanent
WHY JOIN US?
- Join a dynamic and supportive team in the vibrant travel and hospitality industry.
- Work in a modern office located in the heart of Cyberjaya, easily accessible via public transport.
- Benefit from a competitive salary and allowances.
- Engage in a role that offers variety, challenges, and opportunities for personal growth.
- Enjoy a comprehensive training program and continuous professional development.
- Be a part of a global company with opportunities for career advancement.
Job Types:
Full-time, Permanent
Pay:
RM4, RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Education:
- STM/STPM (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
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