Customer Service Professional

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN. BHD. Full time
To attend inbound calls pertaining customer concerns and inquiries related to service communication product. To assist customer and maintain high professionalism to customer. To escalate cases and follow up with customer. To achieve monthly KPI performance.

SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services.

Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically.

Comprising of energetic, enthusiastic and creative community, SRG Asia Pacific has expanded within a short span and growing further at a very aggressive rate on a monthly basis.

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  • Kuala Lumpur, Kuala Lumpur, Malaysia CXL Full time

    Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner. Handle inbound customer enquires & request regarding including reports for no water supply, leak or pipe burst and billing enquiries.To gather from the customer all the information necessary to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Role : Customer Service ProfessionalJobScopeTo answer inbound calls pertaining customer inquiries or complaint regards Prepaid Hotlink Services &to cross sell for example » to convince prepaid customer to upgrade their package to a postpaid planNight Shift (PM)1PM - 10PM2PM- 11PM3PM- 12AMPay: RM2,000.00 per monthAbility to commute/relocate: Kuala Lumpur:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    PROJECT:MAXISBuildYourDreamWithUsWhat you would enjoy as SRGian?Ability to earn high performance incentives UP T0 RM1000Performance based environment which gives you an opportunity to outshineConstant support and extensive training to prepare you for your role and your career growthBe coached and mentored by the experts in the fieldRigorous expansion which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    Primary Job Functions: Provide primarily customer servicebased phone support to needed customers. Activate and engage with client/customer whilst providing accurate information of customer's issue at hand. Accurately record and update customers' cases into department's CRM and trackers following appropriate processes. Provide accurate and understandable...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    PROJECT:MAXISBuildYourDreamWithUsWhat you would enjoy as SRGian?Ability to earn high performance incentives UP T0 RM1000Performance based environment which gives you an opportunity to outshineConstant support and extensive training to prepare you for your role and your career growthBe coached and mentored by the experts in the fieldRigorous expansion which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    DUTIES AND RESPONSIBILITIES: Interact with customers via telephone to provide information and assistance Professionally handle high volume of inquiries from customers Achieve productivity standards and goals while maintaining the highest level of customer service Able to resolve the calls within the agreed SLA (Service Level Agreement) Must demonstrate high...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHQM Full time

    Customer Service Professional_(04 September 2023 Intake)_To attend inbound calls from customers.Salary Package: Basic (RM RM RM 300 Perfomance Pay MonthlyWorking Days: Monday to FridayWorking Hours: 8.30 AM PMWorking Location:Menara Prudential (Near to MRT TRX)Requirements:1. 19 years old and aboveMinimum qualification is SPM with credits, SKM Level 3.Able...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RIO KIARA SDN BHD Full time

    KEMASUKKAN AUGUST 2023 Customer Service Professional KELAYAKAN Minimum Pass SPM 19-38 tahun Warganegara Malaysia sahaja Boleh berkomunikasi dengan baik dalam Bahasa Malaysia & Bahasa Inggeris Boleh bekerja secara shift - Membalas panggilan masuk dari pelanggan - Membantu menyelesaikan masalah. KELEBIHAN BEKERJA - Waktu Kerja Biasa - Mempunyai peluang untuk...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Full time

    Campaign | ASTRO DTH Customer Service ProfessionalJob Scope ~ To attend inbound calls pertaining cust inquiries about Astro DTH product and servicesWorking Location : Plaza Sentral, KL SentralWorking Hours ~ Rotational Shift Monday - Sunday (2Days off) 9am to 6pm 10am to 7pm 11am to 8pm 12noon to 9pmSalary Package Basic up to RM2800 Terms and conditions...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN. BHD. Full time

    Call center agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn bhd Full time

    Excellent interpersonal, communication and influencing skills with the ability tocommunicate effectively with both internal and external customers both verbally and in writing Identifies and acts on opportunities to continually improve the customer experience Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN. BHD. Full time

    Interact with customers via telephone to provide information and assistance Professionally handle high volume of inquiries from customers Achieve productivity standards and goals while maintaining the highest level of customer service Able to resolve the calls within the agreed SLA (Service Level Agreement) You will be accountable for meeting individual...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    Job PurposeKey ResponsibilitiesThe Professional Services Consultant must be able to:Deliver Tungsten Automation Corporation solutions to customer based on requirements document Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer's requirements Work closely with project manager to keep...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Amex Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...