Director of Specialty Care

1 week ago

Butterworth, Penang, Malaysia Coastal Health Full time
Coastal Health is searching for a motivated Director of Specialty Care to join our team.


The Director of Specialty Care handles or manages the daily operations of multiple medical offices, which includes managing the staff, the accounts of the office and other day-to-day administrative operations.


Responsibilities:
Supervising the day-to-day functions of the staff that includes: front office, medical assistants, referral coordinator, and others.

Engages in a daily huddle covering motivation, urgent needs, the forecast for the day, staffing and more.

Manages daily patient volume including new patient referrals and patient retention.

Acts as a liaison between support staff and home office, sharing any updates and pertinent information.

Controls provider time off and schedules.

Ensures the office is properly staffed according to budget and MGMA baseline recommendations.

Controls employee payroll and time off.

Completes and revisits the Manager Quick Start Guide on a frequent, regular basis.

Maintain a smooth, efficient flow of administrative operations, ensuring that patients are served as efficiently and effectively as possible.

Overseeing the condition of the medical instruments and office furniture and replacing/ maintaining them; when required.

Managing medical records and systematic paperwork for each patient.


Managing and ensuring smooth medical billing and claims for the patients by submitting the claims on time to insurance companies, processing the insurance companies requests and providing statements for those patients with unpaid balance on bills.


Keep current with changes in employment and privacy laws, HIPAA requirements and other relevant laws and regulations as related to medical office operation.


Responsible in recruiting the right staff, training and coaching them and also checking their discipline and performance on a regular basis.


Supports and upholds established policies, procedures, objectives, quality improvement, safety, environment and infection control, and codes and requirements of accreditation and regulatory agencies.

Provides support for the assistant managers daily with scheduling, provider time off and staff counseling.

Conducts weekly face to face meetings with assistant managers. Meets monthly together as a group.

Meets with the providers weekly for feedback on charting and workflow.

Weekly ordering and monitoring of supplies, infusion pump medication and Botox

Monitor physician hospital consults and nursing home visits.

Coordinate all physician conferences, narrative requests and make sure that the payment is received.

Responsible for ongoing staff observations, counseling, and yearly PP&E

Hold quarterly provider meetings with all providers, mid-levels, and assistant managers.

If locations conduct research, meets with the Research Coordinator to ensure coverage for procedures, lab draws, medication arrivals, as well as coordinating site visits with physicians and obtaining signatures on all paperwork with the current research

Qualifications:

Education:
Bachelor's degree preferred, preferably with coursework in health care administration.

Experience:
Minimum three years of administrative experience, including one year of management experience in health care.

Performance Requirements:

Knowledge:
Knowledge of medical practices, terminology, and reimbursement policies.

Skills:
Skill in planning, organizing, delegating, and supervising.

Skill in evaluating the effectiveness of existing methods and procedures.

Skill in problem solving.

Skill in verbal and written communication.

Abilities:
Ability to read, interpret, and apply policies and procedures.

Ability to set priorities among multiple requests.

Ability to interact with patients, medical and administrative staff, and the public effectively.

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