Assistant Front Office Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Furama Bukit Bintang Full time

Basic Function
Responsible for maintaining courteous and competent rooms operation and services to hotel guests.

Responsibility and Authority

  • Responsible for the daily administrative work of the Front Office.
  • Provide immediate reference to staff during the shift.
  • Double check duty rosters for the Front Office sections and sign log book of various section.
  • Make every effort to ensure the comfort and enjoyment of hotel guests.
  • Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
  • Conduct departmental training to staff and report the progress of their performance.
  • Maximize room revenue and occupancies as much as possible.
  • Review and understand revenues and occupancy forecasts.
  • Ensure effective allocation of work among various sections and shifts.
  • Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
  • Supervise personal grooming, haircut and staff behaviour at the counters.
  • Recommend improvement in term of guest service, increase revenue, reduce costs and improve staff's job performance.
  • Ensure all reports prepared by the Front Office sections are accurate
  • Station and supervise the Front Desk whenever possible.
  • Be fully familiar with the hotel policies and emergency procedures.

Salary:
RM4, RM5,000.00 per month

Experience:

Front Office: 4 years (preferred)

Language:

  • English and Bahasa Melayu (preferred)

Ability to Commute:

  • Kuala Lumpur (required)


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