Front Office Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time
To achieve a maximum occupancy and average rate at all times.

  • To oversee daytoday operations, ensuring a high standard of customer relations service within the front office.
  • Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets.
  • To coordinate closely on room availability with the sales dept.
  • Adhere to company credit policies and main ongoing cost controls and minimise departmental expenses.
  • To be consistently aware of the market situation and competitors' performances.
  • Ensure that regular communication meetings are held with front office personnel and to attend various management meetings.
  • To maintain good relationships with travel industry personnel.
  • To actively participate in preparing the yearly forecasting and budgeting.
  • To compile information for bimonthly financial reviews.
  • Carry out all interviews for prospective front office personnel.
  • Ensure a high standard of liaison is maintained between the front office and all other departments within the hotel.
  • To supervise staff discipline and carry out jobperformance appraisals at specific periods for the front office dept.
  • To identify and determine staff training needs within a front office to develop all personnel to their full potential.
  • To maintain a high standard of personnel appearance and hygiene at all times.
  • To perform any additional duties and responsibilities when required by the management.

Job Types:
Full-time, Permanent

Salary:
RM5, RM6,000.00 per month

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (required)


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