![Barry Callebaut](https://cdn.laimoon.com/profileimages/thumbnail/Barry_Callebaut_6cb81a70-f1ff-11e9-a3fd-a7f0e3021bc7.jpeg)
Customer Service Executive
1 week ago
Location:
Petaling Jaya, 10, MY, 47800At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry.
As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.
We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product.We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.
We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyondAbout the role:
- Assist CS manager to overseeing the quality of service provided to customers to ensure that BC's responsibilities as seller to the customer are fulfilled, with the goal of increasing customer satisfaction. Ensure timely internal deliverables contributing to contract fulfillment.
Key Responsibilities includes:
- Customer contract fulfilment reporting
- Weekly/biweekly report to customer monitoring reporting
- Assist in customer enquiry, visit and other customer related issues
- Assist in overview of balance contract
- Sales order processing
Planner
- Stock movement information & stock readiness status, batch allocation for special request
- FIFO and review of production schedule based on customer requirement
Logistic /Warehouse
- Cargo allocation, Adhoc delivery/shipment
Shipping
- Shipment confirmation, vessel booking, inspection, documentation, labeling, etc
- Insurance issuance and sharing of shipping document
- Document submission through JPM website
- Service Complaint & Investigation Report
- Stock readiness, Quality status check
Customer
- Technical related questionnaire, QA document related
- Product complaint & Investigation Report
- Following up on payment date on outstanding invoices
- Issuance of Credit Note or Debit Notes
SAP / Polomas
- Local system troubleshooting
- Sample request & customer related questions on new product development
- New Resource Code creation
- Corporate liaise on any related issues
- VMI shipment
- To ensure customer service team to provide customers with updates and periodic planning and coordination of contract execution, ensure customer satisfaction is fulfilled
About You:
- Min 5 years of working experience in customer service in manufacturing company.
- Knowledge or specific business understanding
- Demonstrated knowledge & skill of customer service.
- Demonstrated attention to detail, proactive and results driven.
- Having a good balance of conceptual thinking and leadership skills.
United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think.
We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.
#oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
Were you missing anything in this job ad? Please share your feedback with us by clicking here.
-
Cantonese Customer Service
1 week ago
Subang Jaya, Selangor, Malaysia Customer Service Centre Full timeJob Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia SNS Network Full timeResponsibilities: Execute division policy and ensure full adoption and comply with workflow or standard operation procedures To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. To respond in a professional and timely manner to any customer query/complaint and to...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Safeguard G4S Sdn Bhd Full timePurpose of the role:A Customer Service Executive's role is to ensure a business' customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department's day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer...
-
Customer Service, Petaling Jaya
1 week ago
Subang Jaya, Selangor, Malaysia CXL Executive Sdn Bhd Full timeCustomer Service, Petaling Jaya - Immediate Hiring/Rotational Shift- Working Days & Time: 2 off days/rotational off days:Monday Saturday: 9.30am pm (1 hour break)Sunday: 9.30 am pm - 1 hour break- Location : 28, Jalan 223, 46100 Petaling Jaya, Selangor Darul Ehsan, Malaysia. (preferable those possess own transport)- Basic Salary : RM2,000 + OT (if needed)-...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full timePosition: Customer Service ExecutiveSalary: RM RM 2500 (Depending on experience)Working Location: Petaling JayaTenure: 6 months (Renewable basis/Converted to permanent)Job Descriptions- Professionally and accurately handling inbound calls from customer pertaining to the company products and services inquiries and complaints:Responsible for keeping abreast of...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia MLH Global Sdn Bhd Full timeBe responsible to support day-to-day operations in warehouse. Plan and coordinate with customer service teams to ensure timely operations (shipments clearance and delivery) execution. To ensure all inventory transaction are completed within the timeline and maintain stock accuracy. Following up on outstanding payments and answering customer queries. Updating...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Bollore Logistics Asia Pacific Full timeAs part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia JAC Malaysia Full timeContract type: Permanent Location: Subang Jaya Specialisation:Logistics and Supply ChainReference: PR/ Contact details:Kin Yip ChewJob published: November 23, :51Your new company:This company is a global commodity warehousing and logistics business. they specialise in handling, storage and processing of commodities. Their global head office is located in...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia AGENSI PEKERJAAN EMCO EXECUTIVES SDN BHD Full timeEMCO Execuitve is growing into the leading recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client's complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time. We offer talent management...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia PPG Industries Full timeAs the Customer Service Executive, your primary purpose is to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales / commercial team with pricing updates, survey administration and promotion activities. You will be reporting directly to Customer Service Manager.Main Responsibilities Process...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full timePosition: Customer Service ExecutiveSalary: RM RM 2500 (Depending on experience)Working Location: Petaling JayaTenure: 6 months (Renewable basis/Converted to permanent)Job Descriptions Professionally and accurately handling inbound calls from customer pertaining to the company products and services inquiries and complaints Responsible for keeping abreast of...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia RCSI Management Full timePosition : Customer Service ExecutiveWork location : Petaling Jaya, SelangorIndustry : Paper Merchant Company (Printing, Packaging, Publishing and stationery)Salary range : RM 2,500 - RM 3,500Responsibilities: To attend customers enquiries and handle customers' complaints to ensure complaints are promptly addressed within the departmental service standards....
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia KuchingJobs Full timeCustomer Service Executive - ATM Trading Malaysia Sdn BhdJob Requirement: Minimum education level is SPM and other equivalent certificates Minimum 1 year experience in Customer Service field. Must possess own transport Willing to travel to meet the customers ( i.e.Government agencies) Have a good personality, good team player, cheerful and friendly....
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeDemonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts. Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeDemonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts. Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time_FAST HIRING FIRST COME FIRST SERVE _Position:Customer Service Executive (Inbound)Location: Ara Damansara, Petaling Jaya- FRESH GRADUATED ARE ENCOURAGED TO APPLY _REQUIREMENTS: At least SPM or SKM Certification. Age group 25 to 40 years old Mandarin speaker also AVAILABLE: MalaysianJOB DESCRIPTION: Regularly contacting customers to ensure their experience...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time_FAST HIRING FIRST COME FIRST SERVE _Position:Customer Service Executive (Inbound) - Banking IndustryLocation:Ara Damansara, Petaling JayaREQUIREMENTS:years old At least SPM Certificate or SKM Certificate Mandarin speaker also _AVAILABLE._ Malaysia- FRESH GRADUATED ARE ENCOURAGED TO APPLY_JOB DESCRIPTION: Regularly contacting customers to ensure their...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full timePosition:Customer Service Executive (Inbound)Location: Ara Damansara, Petaling Jaya- FRESH GRADUATED ARE ENCOURAGED TO APPLY _REQUIREMENTS: At Least SPM or SKM Certification Able to speak, listening, and writing in Mandarin / Cantonese Age group 18 to 55 years old Non-Malaysian (Spouse Visa Required) MalaysianJOB DESCRIPTIONS: Regularly contacting customers...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time_Urgently Hiring for English / BM Speaker_Position:Customer Service Executive (Inbound)Location:Ara Damansara, Petaling JayaREQUIREMENTS:years old At least SPM Certificate or SKM Certificate Able to work rotational shift (Earliest will be 7AM, latest 3AM) 9 working hour including break Mandarin speaker also _AVAILABLE._ Malaysian- FRESH GRADUATED ARE...
-
Customer Service Executive
1 week ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time_FAST HIRING FIRST COME FIRST SERVE _Position:Customer Service Executive (Inbound)Location: Ara Damansara, Petaling Jaya- FRESH GRADUATED ARE ENCOURAGED TO APPLY _REQUIREMENTS: At least SPM or SKM Certification. Age group 25 to 40 years old Mandarin speaker also AVAILABLE: MalaysianJOB DESCRIPTION: Regularly contacting customers to ensure their experience...