Cantonese Customer Service

1 week ago


Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

Job Description岗位职责:
- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答
- 与有关部门保持良好的沟通与合作
- 在客户服务和准确信息方面超越客户的期望。
- 团队合作以实现所需的 KPI 元素和 SLA

入职要求:
- 必须能够流利地使用_
普通话_和_
英语_进行交流; _或_
粤语_
- 必须能 _
_
&_写*中文_
- 轮班制度24/7 (每星期5天,每天9小時)

- 学历:SPM, O-level 或更高

- 优先考虑有半年或半年以上的客服工作经验
- 欢迎无工作经验申请

福利待遇:

  • KPI 津贴
- 交通津贴

  • 18天年假,14天病假,60天住院假期
  • EPF, SOCSO

- 健康和人寿保险
  • Insurance

- 医疗索赔
  • Medical claims

Location: Subang Jaya _(靠近LRT或KTM Subang Jaya 站)_

-
Responsibilities:

  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Maintain good communication and cooperation with relevant departments
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirement:

  • Must be able to converse fluently using _
    Mandarin_ and _
    English_; _or_ _
    Cantonese_
  • Must be able to _
    read_
    & _
    write_ _Traditional Mandarin_ word
  • 24/7 shift system (5 days a week, 9 hours a day)
  • Education: SPM, UEC, Olevel or; and above
  • Preferred to have six months or more of customer service experience

Benefits:

  • KPI incentives
  • Transportation allowance
  • 18 days AL; 14 days ML, 60 days Hospitalization leave
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claim

Salary:
RM4, RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)
  • Cantonese (preferred)


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