Customer Service- Chinese Speaker
1 week ago
Full job description
All are Cantonese, Mandarin and English speaking, MUST be able to read and write in in both Traditional Chinese and English
Requirements:
- Required language(s): Cantonese, Mandarin & English (Read and write).
- Minimum 1 year experience in Customer Services field (call center is advantageous)
- Good presentation & negotiation skills with the ability to customize the product to customer needs.
- Computer literate
- Positive working attitude and able to work in a fast paced and dynamic environment.
- Independent, proactive and selfdriven
Working hours:
- 9:00AM 6:00PM shift & 11:00AM 8:00PM shift
- Monday to Friday
- Willing to work at PJ (nearby LRT Asia Jaya)
Responsibility
- To respond to queries from customers (members) who have acquired RWC's products and services (including feedback, appointment queries and complaints according to the standard operating procedures set by RWC).
- To provide customers with product and service information.
- To support via voice (calls).
- To key in booking information of customers in RWC's booking system.
- Must have CS experience.
- Basic salary range (CSR): RM2,800
- RM3,300 + RM200 Attendance allowance + RM200 language allowance
Job Types:
Full-time, Permanent
Pay:
RM1, RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Retention bonus
- Yearly bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or willing to relocate with an employerprovided relocation package (required)
Education:
- STM/STPM (preferred)
Language:
- Bahasa (preferred)
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