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Customer Service

3 months ago

Subang Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full time

Position Title:
Customer Support — Vietnam Speaker

Working Location:
Petaling Jaya

Tenure: 1 year contract / Renewable basis

Salary:
Rm 4000- RM 5500

Working Hour:
Rotational Shift Basis

Responsibilities:

  • Act as point of contact provide consultative support on agencies and advertisers accounts.
  • Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
  • Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
  • Educate advertisers on product usage, from the basics to best practices.
  • Troubleshoot and resolve complex cases
  • Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for highpotential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
  • Promoting advertising opportunities on inscope TikTok products based on agreed scripts and scenarios.
  • Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
  • Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.

Job Requirements

  • Minimum Degree required or any other equivalent
  • Minimum one year customer service experience with digital marketing is preferred
  • Good in native language and English communication due to business needs.

Job Type:
Contract

Contract length: 12 months

Salary:
RM5, RM5,500.00 per month

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)