Customer Service Representative

5 days ago


Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team at Abbott Laboratories as a Customer Service Representative. This role will be responsible for providing exceptional customer service to our distributors and ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities
  • Inventory Management
    • Monitor and analyze inventory levels in Abbott and distributor warehouses to ensure optimal stock levels.
    • Coordinate with Supply Planning to ensure that inventory is replenished in a timely manner.
  • Distributor Management
    • Manage distributor orders and staff purchases to meet customer fulfillment requirements.
    • Process approved credit notes and debit notes from distributors in a timely and accurate manner.
  • Market Backorders
    • Daily check distributor's Principal Backorder report and release backorders based on stock availability.
    • Liaise with Sales Team to resolve backorder issues and ensure customer satisfaction.
  • Supply Chain Operations
    • Work closely with Supply Chain Operations to process urgent orders and ensure timely delivery.
    • Follow up with 3PL to ensure prompt invoicing and stock receipt.
  • Customer Support
    • Take ownership of customer issues and follow through to resolution.
    • Liaise with QA on sales team/customer complaint on distributor delivery.
  • Tender Stocks Planning
    • Inform distributor to inkjet for KKM label when tender stock level is running low.
    • Coordinate with Sales, Marketing, and Market Access on tender stock status.
  • Reporting and Analysis
    • Upload actual sales and forecast by channel into Prime/VENA.
    • Provide In Market Sales transaction to QA for selected products.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration or related field.
    • Minimum 3 years of experience in customer service, inventory management, or supply chain operations.
  • Skills and Abilities
    • Strong communication and interpersonal skills.
    • Excellent analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Knowledge of Warehouse Management System (SAP) and Microsoft applications.


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