Customer Service Representative
5 days ago
We are seeking a highly skilled and experienced professional to join our team at Abbott Laboratories as a Customer Service Representative. This role will be responsible for providing exceptional customer service to our distributors and ensuring that their needs are met in a timely and efficient manner.
Key Responsibilities- Inventory Management
- Monitor and analyze inventory levels in Abbott and distributor warehouses to ensure optimal stock levels.
- Coordinate with Supply Planning to ensure that inventory is replenished in a timely manner.
- Distributor Management
- Manage distributor orders and staff purchases to meet customer fulfillment requirements.
- Process approved credit notes and debit notes from distributors in a timely and accurate manner.
- Market Backorders
- Daily check distributor's Principal Backorder report and release backorders based on stock availability.
- Liaise with Sales Team to resolve backorder issues and ensure customer satisfaction.
- Supply Chain Operations
- Work closely with Supply Chain Operations to process urgent orders and ensure timely delivery.
- Follow up with 3PL to ensure prompt invoicing and stock receipt.
- Customer Support
- Take ownership of customer issues and follow through to resolution.
- Liaise with QA on sales team/customer complaint on distributor delivery.
- Tender Stocks Planning
- Inform distributor to inkjet for KKM label when tender stock level is running low.
- Coordinate with Sales, Marketing, and Market Access on tender stock status.
- Reporting and Analysis
- Upload actual sales and forecast by channel into Prime/VENA.
- Provide In Market Sales transaction to QA for selected products.
- Education and Experience
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in customer service, inventory management, or supply chain operations.
- Skills and Abilities
- Strong communication and interpersonal skills.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of Warehouse Management System (SAP) and Microsoft applications.
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