Customer Service Representative

5 days ago

Subang Jaya, Selangor, Malaysia Tuulyn Retail Full time

Job Summary:

Tuulyn Retail is seeking a highly skilled and customer-focused individual to join our team as a Cashier and Barista. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing transactions, and preparing coffee and specialty drinks.

Key Responsibilities:

  • Cashier Duties:
    • Operate the cash register, process payments accurately, and issue receipts.
    • Maintain accurate records of all transactions, refunds, and exchanges.
    • Handle customer purchases efficiently and ensure all pricing is accurate.
    • Balance the cash register at the end of each shift.
  • Customer Service:
    • Attend to customer queries regarding products, pricing, and store layout.
    • Provide friendly, efficient service and ensure customer satisfaction.
    • Handle customer complaints in a calm and professional manner, escalating issues to the supervisor when necessary.
  • Coffee and Specialty Drink Preparation:
    • Assist in the preparation of coffee and specialty drinks as per store menu and customer preferences.
    • Maintain cleanliness and organization of the coffee area and equipment and maintain proper hygiene at all times.
    • Ensure high-quality beverage standards and timely service to customers.
  • General Store Assistance:
    • Assist in restocking shelves when needed, ensuring product availability on the sales floor.
    • Help in maintaining store cleanliness, including the cashier station and customer areas.
    • Collaborate with other store personnel to ensure smooth store operations during busy periods.
    • Provide support during deliveries and stock replenishment.

Requirements:

  • A minimum 6 months' experience working as a cashier, barista, or similar roles.
  • Direct experience of coffee and specialty drinks preparation is an added advantage but not essential.
  • Comfortable working in a front-of-house role, with strong customer service skills and an ability to engage and assist customers effectively.
  • Able to handle cash, cards, and POS systems accurately and efficiently.
  • Strong communication skills, and comfortable interacting in both English and Bahasa Malaysia.
  • Basic understanding of store operations is an added advantage.
  • A team player that is able to learn quickly and adapt to changing environments.
  • Flexible with work schedules and willing to work shift-based hours, including weekends and public holidays.

Benefits:

  • Basic Salary RM 2,200.00 to RM 2, based on experience.
  • EPF/SOCSO/EIS provided.
  • Medical Coverage.
  • Annual Leave.
  • Additional training provided.
  • Additional compensation/benefits pending.

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