Wfh Customer Service Executive cantonese/english

1 week ago


Subang Jaya, Selangor, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time
_
Intake Date: 3 June 2024_

JOB SCOPE:

  • Taking ownership to solve challenges faced by customers and clients' partners.
  • Assist and resolve customers' inquiries with their general concerns on any medicalrelated issues
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA

REQUIREMENTS:

  • Excellent English & Cantonese communication (verbal & written) skills.
  • Diploma and above or equivalent.
  • Minimum 6 months of experience in a call centre environment will be an added advantage.
  • Proper phone etiquette with excellent interpersonal and active listening skills.
  • Resourceful, proactive and able to work independently.
  • Fast learner with Good analytical thinking and problemsolving skills.
  • Able to work on graveyard shifts (full night shifts), public holidays and weekends.

SALARY PACKAGE:

  • Basic Salary: RM3,000
  • RM4,000 per month
  • KPI Allowance: Up to RM700 (depending on work performance)
  • Fixed Language Allowance : RM200
  • Fixed Internet Allowance: RM100
  • Other benefits include EPF, SOCSO, Medical Claim (RM 2,000 per year)

OFFICE HOURS:

  • Rotational shifts (Monday-Sunday) Supporting US time zone
  • 9 hours working a day (inclusive 1 hour a break)
  • 5 working days + 2 days off (depending on shifts)

Job Types:
Full-time, Permanent

Pay:
RM3, RM5,000.00 per month

Schedule:

  • Afternoon shift
  • Evening shift
  • Night shift
  • Rotational shift

Application Question(s):

  • Are you able to work on rotational shift?

Language:

  • Cantonese (preferred)
  • English (preferred)


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