Wfh Customer Service Executive cantonese/english
1 week ago
Intake Date: 3 June 2024_
JOB SCOPE:
- Taking ownership to solve challenges faced by customers and clients' partners.
- Assist and resolve customers' inquiries with their general concerns on any medicalrelated issues
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA
REQUIREMENTS:
- Excellent English & Cantonese communication (verbal & written) skills.
- Diploma and above or equivalent.
- Minimum 6 months of experience in a call centre environment will be an added advantage.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Resourceful, proactive and able to work independently.
- Fast learner with Good analytical thinking and problemsolving skills.
- Able to work on graveyard shifts (full night shifts), public holidays and weekends.
SALARY PACKAGE:
- Basic Salary: RM3,000
- RM4,000 per month
- KPI Allowance: Up to RM700 (depending on work performance)
- Fixed Language Allowance : RM200
- Fixed Internet Allowance: RM100
- Other benefits include EPF, SOCSO, Medical Claim (RM 2,000 per year)
OFFICE HOURS:
- Rotational shifts (Monday-Sunday) Supporting US time zone
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)
Job Types:
Full-time, Permanent
Pay:
RM3, RM5,000.00 per month
Schedule:
- Afternoon shift
- Evening shift
- Night shift
- Rotational shift
Application Question(s):
- Are you able to work on rotational shift?
Language:
- Cantonese (preferred)
- English (preferred)
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