Customer Service Executive
2 weeks ago
VACANCIES:
10 positions:
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INTAKE:
JULY/AUGUST 2023 (IMMEDIATE HIRING)
:
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BASIC SALARY:
RM2300 - RM 2500:
-
LANGUAGE (MANDARIN)
ALLOWANCE:
RM400:
-
WORKING HOURS/
DAYS:
FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS:
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WORKING HOURS:
|9:00 AM - 6:00 PM|:
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LOCATION:
REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya & MRT - Phileo Damansara):
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MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement:
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THIS IS NOT 100% WFH JOB
:
- **HYBRID WORK MODE:
-**:
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Morning Shift 9:00 am to 6:00 pm (Office Based);:
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Weekends/Public Holidays (WFH); OR:
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As stipulated by the work schedule:
JOBSCOPE
- To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
- To ensure and provides quality service to both internal and external customers
- To maintain customer records by updating account information
- Record details of inquiries, comments, and complaints
- To communicate and coordinate with relevant stakeholders to response and resolve customer complaints.
- Contributes to team effort by accomplishing related results as needed
- To adhere to and comply with the duty roster set by the Supervisor
- To complete any other tasks assigned by the management from time to time
JOB REQUIREMENTS
- At least 1 or 2 years (s) of working experience in the related field
- Able to work in a 365days environment (5day workweek)
- Able to start IMMEDIATELY
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Fast learner and selfmotivated
- Teamoriented and service minded
- Careful, patient, and able to work under pressure
- Able to work according to the monthly roster including public holidays
- Requires mínimal 30 wpm typing speed
- Required skill(s): Microsoft Windows
- Proficient in English and Bahasa, Mandarin is added advantage.
- Must be willing to return to the office as & when required
- Fresh graduates are encouraged to apply
Job Types:
Full-time, Contract, Fresh graduate
Contract length: 12 months
Salary:
RM2, RM2,500.00 per month
Benefits:
- Professional development
Schedule:
- Fixed shift
- Holidays
- Weekend jobs
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have a laptop?
- Do you have high speed broadband internet access at home?
- Are you willing to work on a rotational shift?
- Are you willing to work during weekends or Public Holidays?
- Are you able to start immediately?
- Are you willing to be based in the office for at least 1 month?
- Are you willing to return to office upon request?
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- English (preferred)
-
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