Customer Service Agent

1 week ago


Bangsar South, Malaysia Brandt International Sdn Bhd Full time
Position - Customer Service - Logistic (non-voice)

Working Location -Bangsar South, Kuala Lumpur

  • 15 minutes walking distance from/to Kerinchi LRT station.
Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days

Basic Salary - From 2,300- RM 2,500- Based on relevant working experience.

Fixed Monthly Attendance Allowance - RM200

Responsibilities:

  • Setting realistic expectations, resolving fulfilmentrelated problems and providing support to the customer, ensuring a high level of satisfaction.
  • Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
  • Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc

Job Requirement:

  • We welcome fresh graduates with excellent English communication skills to apply.
  • SPM holders with customer service experience are welcome to apply.
  • Good communication skills in English, both spoken and written are mandatory.
  • Able to work independently in a fastpaced working environment.
  • Fast learner and able to adapt to changes
  • Ability to multitask, prioritize, and manage time effectively
  • A great team player.
  • Willing to work on rotation shifts ( Monday
  • Sunday, 10 am to 7 pm and 1 pm to 10 pm)

Salary:
RM2, RM2,500.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • What are your salary expectations?
  • Can you start work on 19 Feb 2024?
Application Deadline: 02/19/2024

Expected Start Date: 02/19/2024

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