![Brandt International Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent
2 weeks ago
**Responsibilities**:
- Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction.
- Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users and external partners such as Ninjavan.
- Provide an effective solution for customer dispute issues
**Job Requirements**:
- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
- Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory and good typing skill
- Ability to multi-task, prioritize and manage time effectively
- Willing to work on (24/7) shift, 5 days weekly, 8 hours daily
**Job Types**: Full-time, Contract
**Salary**: RM2,500.00 - RM3,200.00 per month
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,300.00 - RM3,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bangsar South: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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