Customer Service Executive

6 days ago

Bangsar South, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time

**Responsibilities**
- Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales.
- Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty.
- Own customer error resolution and complex service requests, managing customer issues until they are resolved to the customer’s satisfaction.
- Proactively provide consultation on medical checkup services and meet the needs of the customers
- To provide customers with health information and awareness of health risk factors
- To arrange medical checkup appointment and processes for general and specialist clinic
- To coordinate work processes with Nursing Department, Imaging Department, Laboratory Department, Sales & Marketing Department, Pharmacy, Specialist clinics and others to ensure smooth flow of operation
- Coordinate with superior in handling customers’ complaints.
- To provide clear instruction to customer on the test they are doing today, direct them to the correct waiting area and total bill payment

**Job Requirements**
- Minimum Diploma/Bachelor’s Degree in any field especially health related field
- Previous job experience in Healthcare industry will be an added advantage
- Customer care and service minded
- Good interpersonal and communication skills
- Computer literate

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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