Customer Service Executive
6 months ago
Job Title: Customer Service Executive
Working Hours: 11am - 8pm
Working Day: rotation of 5 working days per week (including weekends)
Working Location: Bangsar South
Company Background: Newly built customer service center in Malaysia
**Salary**: RM4000++
**Responsibilities**:
- Provide good customer service promptly.
- Identify and assess customers’ needs to achieve satisfaction.
- Responsible to handle all customers inquiries and feedbacks in a quality manner.
- Manage and ensure timely meeting the customer requirements.
- Ensure maintaining accurate system data and records.
- Assist in interface testing, system setting testing, problem collection, consolidation and troubleshooting.
- Provide product-related information and assist in the process of bidding materials.
- Identifying opportunities for process improvements to enhance the overall customer experience.
- Troubleshooting IT issues and resolving customer complaints.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
- Back up other team members when there is shortage of manpower within customer service department.
**Qualifications**:
- At least Diploma or Degree in any field.
- Proven experience in a customer service or technical support role, preferably in the IT industry.
- Strong data analytical and tabulation, communication skills and excellent presentation skills.
- Fresh graduates are encouraged to apply.
Pay: From RM4,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Rotational shift
- Weekend jobs
Supplemental pay types:
- 13th month salary
Application Question(s):
- What is your expected salary?
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (required)
Willingness to travel:
- 100% (preferred)
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