Customer Service Executive
2 days ago
Job Title: Customer Service Executive
Working Hours: 11am - 8pm
Working Day: rotation of 5 working days per week (including weekends)
Working Location: Bangsar South
Company Background: Newly built customer service center in Malaysia
**Salary**: RM4000++
**Responsibilities**:
- Provide good customer service promptly.
- Identify and assess customers’ needs to achieve satisfaction.
- Responsible to handle all customers inquiries and feedbacks in a quality manner.
- Manage and ensure timely meeting the customer requirements.
- Ensure maintaining accurate system data and records.
- Assist in interface testing, system setting testing, problem collection, consolidation and troubleshooting.
- Provide product-related information and assist in the process of bidding materials.
- Identifying opportunities for process improvements to enhance the overall customer experience.
- Troubleshooting IT issues and resolving customer complaints.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
- Back up other team members when there is shortage of manpower within customer service department.
**Qualifications**:
- At least Diploma or Degree in any field.
- Proven experience in a customer service or technical support role, preferably in the IT industry.
- Strong data analytical and tabulation, communication skills and excellent presentation skills.
- Fresh graduates are encouraged to apply.
Pay: From RM4,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Rotational shift
- Weekend jobs
Supplemental pay types:
- 13th month salary
Application Question(s):
- What is your expected salary?
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (required)
Willingness to travel:
- 100% (preferred)
-
Customer Service Executive
14 hours ago
Bangsar South, Malaysia S BUSINESS CONSULTING Full timeJob Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 - RM4000 **Job Description**: - Provide good customer...
-
Shell Customer Service
2 days ago
Bangsar South, Malaysia Radius GSA SDN BHD Full timeFor registration please WhatsApp 012-408 4321 **Position**: - Shell Customer Service **Location**: - Bangsar South **Working day**: - 5 Days a week **Salary**: - RM3000 **Job Brief**: A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first...
-
Finance Executive
13 hours ago
Bangsar South, Malaysia Cxl executive Full time**Position**: Finance Executive **Location**: Bangsar South **Working Hours **:Monday - Friday / 8.30am - 5.30pm **Salary**: RM3,300 - RM3,500 **Contract Duration**: 6 month (Renewable based on performance) **a. Accounting & Reporting Unit** 1. To perform data entry for current accounting system MSGP during Vector-GP & Raptor-BC Parallel Run...
-
Customer Service Agent
2 days ago
Bangsar South, Malaysia Brandt International Sdn Bhd Full time**Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...
-
Executive, IT Service Management
2 days ago
Bangsar South, Malaysia AEON Credit Service (M) Berhad Full timeTo work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...
-
Lazada Customer Service
13 hours ago
Bangsar South, Malaysia Radius GSA SDN BHD Full timeFor registration please WhatsApp 014-630 8901 **Position**: - Lazada Customer Service **Location**: - Bangsar South **Working day**: - 5 Days a week **Salary**: - RM3000 **Job Brief**: - **The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the...
-
Bangsar South, Malaysia AEON Credit Service (M) Berhad Full timeTo oversee daily operations and responsible for proper execution of dispute processing and chargeback. - To analyse, investigate and process credit card transactions dispute and follow payment provider and internal procedures established guidelines/ framework in reducing organization exposure to financial loss. - To promptly perform any means of disputes...
-
Customer Service Executive
2 days ago
Bangsar South, Malaysia S Business Consulting Full time**Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface...
-
Customer Service Inbound
2 days ago
Bangsar, Malaysia Cxl executive Full timeMonday to Sunday, 2 off days (not fixed) - Rotational Shift - First shift: 7.00am - 4.30pm / Second shift: 2.00pm - 10.30pm - Kelana Jaya - Contract: 12 months (Renew based on performance) - Salary**:RM1,500 - RM1,800**: - Allowance**:RM600-RM900** **Requirements**: - Must possess at least SPM (fresh graduate can apply) - Required Language(s): Bahasa...
-
Customer Service Executive
13 hours ago
Bangsar South, Malaysia Aisling Consulting Sdn Bhd Full time**Job Responsibility**: - Understand and address customer needs by promptly responding to inquiries and requests. - Resolve customer issues efficiently and ensure their satisfaction. - Keep the customer database accurate and up to date. - Develop and nurture strong customer relationships by effectively identifying and resolving inquiries and issues. -...
-
Customer Service Specialist
2 days ago
Bangsar South, Malaysia Universal Serviced Offices Full time**Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...
-
Finance Executive
7 days ago
Bangsar South, Malaysia CXL Executive Sdn Bhd Full time**Position : Finance Executive** **Location : Bangsar South** **Working Hours : Monday - Friday / 8.30am - 5.30pm** **Salary : RM3,500 (fixed amount)** **Contract Duration : 6 month (Renewable based on performance)** **A. Accounting & Reporting Unit** 1. To perform data entry for current accounting system MSGP during Vector-GP & Raptor-BC Parallel Run...
-
Customer Service Agent
2 days ago
Bangsar South, Malaysia Brandt International Full time**Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...
-
Customer Service Specialist
2 days ago
Bangsar South, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full timeJob Description: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients, and agents - The ability to manage a diverse range of tasks - A fluency in English, both verbal and...
-
Customer Service Executive
2 days ago
Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time**Responsibilities**: - Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services) - Understand customer's objectives, buying criteria and decision making processes and form long term...
-
Customer Service Advisor
2 days ago
Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...
-
Customer Experience Executive
14 hours ago
Bangsar South, Malaysia N2N Connect Berhad Full time**CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)** **Job Responsibility** - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the **day-to-day operations of IT Service Helpdesk & Customer Services.** - To provide **customer service to brokers, **service information, resolving problems, attend to enquiries. -...
-
Customer Service Advisor
1 week ago
Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...
-
Nightshift Customer Service
14 hours ago
Bangsar South, Malaysia KAALI HR SDN. BHD. Full timeDescription: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...
-
Associate,call Centre
2 days ago
Bangsar South, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...