Executive - Fraud Management (Dispute Resolution)

3 weeks ago


Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

To oversee daily operations and responsible for proper execution of dispute processing and chargeback.
- To analyse, investigate and process credit card transactions dispute and follow payment provider and internal procedures established guidelines/ framework in reducing organization exposure to financial loss.
- To promptly perform any means of disputes recovery attempts (Retrieval Request, Chargeback, Representment, Pre-Arbitration, Pre-Compliance, Good Faith) and persistently follow up on outcome of the action taken to ensure all cases are timely resolved.
- To examine discrepancies in customer accounts by gathering data from all transactions made by the customer to resolve disputes.
- Efficiently communicate with cardholder about outcome of dispute.
- Responsible in resolving customer’s fraud related Credit Card and Easy Payment dispute.
- Handling of Ombudsman for Financial Services (OFS) cases due to further complaint made by cardholder.
- Calling cardholder for notifying and replacing compromised card account.
- To properly perform account adjustment entries upon approval.
- Adequately follow-up with cardholder/merchant for required documentations.
- Be able to liaise with internal and external customer/business partner in obtaining relevant information for dispute resolution purpose.

**Requirement**:

- Possess at least Degree or equivalent professional qualification.
- Minimum 1 years’ experience in a Banking/ financial services or similar background (Dispute Resolution/ Credit Card background will be an advantage.
- Fluent communication skill in English and Malay.
- Good analytical skill
- Good writing skills



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