Assistant Manager

2 weeks ago


Bangsar, Malaysia AEON Credit Service (M) Berhad Full time

**職位描述:**
- 負責解決客戶糾紛、處理金融調解局因客戶申訴而發生的案件、呼叫和更換受損卡以及交易監控(事後驗證)。
- 確保有適當的文件來支持有爭議的交易。
- 執行閉路電視的檢索請求(如果有)和對話以進行調查。
- 及時檢索關鍵資訊進行案頭調查。
- 及時向 MasterCard SAFE、Visa Fraud Reporting (FRS) 和馬來西亞國家銀行 (BNM) E-FIDS 報告詐欺交易。
- 為金融調解局 (FMB) 案件準備文件。
- 透過退款、合規性和客戶質疑流程,最大限度地提高所有爭議案件的回收率。
- 準備所有報告的詐欺案件以進行核銷。
- 在規定的TAT內解決爭議和客戶投訴。
- 與持卡人核實交易,以便對無數案件進行事後核實。
- 聯絡持卡人並針對卡片受損帳戶 (CAN) 發動卡片凍結和更換。
- 定期檢視製程流程並更新操作手冊(必要時)。
- 流程重新設計/自動化,以減少冗餘,同時提高生產力和效率。
- 維護公司所有與工作相關的事項、來源文件、手冊和知識產權資產的適當記錄和審計追踪,以免公司陷入任何不利的境地。
- 確保營運流程符合卡片品牌和監管指南。
- 履行管理層分配和指示的任何其他職責。

**工作要求:**
- 候選人必須至少擁有任何領域的文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位。
- 至少五 (5) 年簽發詐欺和爭議管理經驗。
- 與金融調解局處理上訴案件。
- 積極主動,願意長時間工作,積極主動,精力充沛。
- 優秀的團隊合作精神,以結果為導向,能夠在各個層面進行有效溝通。
- 良好的英語和馬來語溝通能力。
- 高度誠信並促進相互自尊。


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