Operations Assistant Manager

1 week ago


Bangsar South, Malaysia Hextech Management Sdn Bhd Full time
Job Summary
The Operations Assistant Manager will play a critical role in optimizing and streamlining various aspects of our business operations.

This position requires a detail-oriented and analytical individual who can collaborate with cross-functional teams, manage day-to-day operations, and assist the Head Of Operations in implementing process improvements.

Job Responsibilities

  • Analyze and identify opportunities for process improvement to enhance efficiency and productivity.
  • Collaborate with team members to implement and monitor process enhancements.
  • Continuously assess and refine operational workflows to reduce costs and improve customer satisfaction.
  • Troubleshoot and resolve partner inquiries, issues, and escalations, ensuring a high level of satisfaction.
  • Assist partners during the onboarding process, ensuring a smooth and successful integration.
  • Work closely with various department, to ensure seamless operations.
  • Collect and analyze operational data to identify trends, areas for improvement, and key performance indicators.
  • Generate regular reports on operational metrics and provide insights for informed decisionmaking.
  • Ensure data accuracy and integrity in all reporting.
  • Develop and enforce standard operating procedures to maintain consistent operations.
  • Monitor and ensure that all operational activities meet company quality standards and regulatory requirements.
  • Implement compliance initiatives and maintain records.
  • Address operational challenges and issues promptly, collaborating with stakeholders to find effective solutions.
  • Assist in managing resources, including budget planning, allocation, and cost control.
  • Optimize resource utilization to achieve operational goals.

; Requirements:

  • Job Requirement
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • At least 6 of experience in business operations or a related role, including supervisory or leadership capacity.
  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Detailoriented with a focus on accuracy and data integrity.
  • Ability to work under pressure and meet tight deadlines.
  • Strong organizational and multitasking skills.
  • Knowledge of industry best practices and trends in operations management.


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