Operations Team Lead

4 months ago


Bangsar South, Malaysia FinexHR (Malaysia) Sdn Bhd Full time

**Industry: Financial Advisory Firm**

**Responsibilities**:
**Team Setup and Leadership**:

- Lead the setup and management of the business support and customer service team.
- Recruit, train, and develop team members to ensure a high level of service excellence.

**Customer Service Excellence**:

- Ensure timely and effective handling of customer inquiries, requests, and concerns.
- Implement and maintain customer service standards and best practices.

**Business Support**:

- Provide operational support to various business units within the company.
- Collaborate with cross-functional teams to address operational challenges.

**Ad Hoc Marketing and Event Support**:

- Assist the business development team with ad hoc marketing activities.
- Provide support in planning and executing events and promotional activities.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service and operations management.

**Key Skills**:

- Leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong organizational and problem-solving skills.
- Marketing and event planning experience is a plus.

**Requirements**:

- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to adapt to changing business needs.
- Knowledge of CRM and customer service software.

Pay: RM8,000.00 - RM12,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Leadership & Team Management: 10 years (preferred)
- Customer service & Operations management: 10 years (preferred)
- CRM: 10 years (preferred)
- Organizational & Problem solving: 10 years (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

Ability to Commute:

- Bangsar South (preferred)



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