Team Leader

**Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

**Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

**Requirements** - Have experience in a leadership capacity in a contact center. - Have experience in telesales/telemarketing or any sales position. - Excellent written and verbal communication skills in Bahasa Malaysia & English - Excellent leadership and interpersonal skills. - Good decision-making and problem-solving skills. **Responsibility** -...

_**Key Accountabilities**_ **Responsibilities** - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are met within...

As a Team Leader of a Luxury Retail Store, you will be leading several functions, such as: **1. SALES** - Takes ownership and accountability for store and personal productivity. - Assist in sales planning to achieve daily, weekly and monthly store targets. - Assist to create a high energy, sales and service focused work environment. **2. CUSTOMER SERVICE &...

As one of the leading Business Process Outsourcing (BPO) services providers based in Kuala Lumpur, Malaysia, they offer a range of services to help the clients achieve their business goals. The management team brings decades of expertise in Shared Services, Finance, and Customer Service to support both back-end and front-end needs. This allows the clients...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

**Job Summary**: The Customer Service Team Lead is responsible for leading a team of representatives to provide exceptional customer service. They will also contribute to developing efficient systems tools and KPIs for the department. This role requires a proactive and innovative individual with strong knowledge of customer service practices and the ability...

**About Hyppies**: At Hyppies, we are not just another recruitment consultancy firm. Founded in 2020 by a group of recruitment and staffing aficionados, we have carved our niche within the Tech & Digital space, creating impactful connections across Singapore, Malaysia, and Indonesia. As we gear up for an ambitious expansion, we are on the hunt for dynamic...

**Looking for SPM leaver who keen to work for Customer Service in Bangsar South** **欢迎应届SPM毕业生、找半年短期工的求职者**。**负责Taiwan市场。** Client Company: USA MNC nutrition company Location: Bangsar South (Reachable by LRT) Working hour: No night shift **Job Scope：** 2. Able to execute an effective manpower arrangement to...

You have experience hiring for your company or within a certain industry? Sounds good! Are you up to showcase your skills at the international level then? We are looking for a junior talent sourcer to support our Senior Consultants in serving our clients across different industries. You will be part of the team in Malaysia, contributing to our deliverables...

Playing a significant role in managing the fraud risk for our e-Wallet business throughout the customer lifecycle. - Investigate and monitor fraud risk throughout every area of operations and provide effective solutions to fraud issues. - Identify, analyse and escalate any key items regarding fraud or potential fraud. - Provide advice and guidance to...

**Key Responsibilities**: - Consultative Sales: Employ a consultative approach to sales, collaborating closely with clients to understand their pain points and recommending training programs that align with their strategic goals. - Client Relationship Management: Build and maintain strong relationships with C-suite executives, HR leaders, and...

* Design, develop, and update training materials and programs (e.g., presentations, manuals, multimedia resources) aligned with company products. - Conduct orientation for new call center staff, develop individual coaching plans, provide resources and assistance, and schedule orientation sessions with existing staff. - Conduct various training sessions and...

Working hour: 9.30am to 5.30pm (2 days WFH arrangement) Working location: Bangsar south office. The _Benefits Specialist, Total Rewards - APAC _will be responsible for ensuring optimal execution of Total Rewards (TR) function in Human Resources. As an integral team member of TR function, and reporting to the Director, Total Rewards - APAC, this dual/hybrid...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

**Open for Malaysian / Japanese applicant. Working Visa provided for Japanese applicant** Client Company: USA MNC nutrition company Location: Bangsar South (Reachable by LRT) Working hour: No night shift & hybrid working mode (Mon-Fri) **Benefits: 13th Month Annual Wage Supplement (AWS) to be paid out in Dec every year, annual leave, medical leave,...

**Personal Assistant to Director** Acestar grooms itself over decades of experience to be an ICT forefront, being able to constantly produce most apparent innovative solutions. We employ the right technology for businesses to promote continuity and stimulate growth. Formidable relationships with principles, as well as combined wisdom across cloud licensing,...