Telemarketing Team Leader
5 months ago
**Requirements**
- Have experience in a leadership capacity in a contact center.
- Have experience in telesales/telemarketing or any sales position.
- Excellent written and verbal communication skills in Bahasa Malaysia & English
- Excellent leadership and interpersonal skills.
- Good decision-making and problem-solving skills.
**Responsibility**
- Promoting and encouraging good customer management practices / driving agents towards achieving set target and goals.
- Monitoring, organizing and coaching team on a day-to-day basis, includes call listening.
- Handle escalated calls, complaints, questions and queries as necessary.
- Document reports on each team member’s performance and targets.
- Submit monthly scorecards for incentives purposes to Operations Manager.
**Benefits**
- **Basic salary range (RM 4,000 - RM5,000)** + Performance Allowance
- Annual leave 16 days per annum*
- EPF, SOCSO and EIS
- Working day : Monday - Friday.
- Working hour: 8.30 am - 5.30 pm
Working Location : Menara Tokio Marine Life, No. 189, Jalan Tun Razak, 50400 Kuala Lumpur.
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Application Question(s):
- How many years of telemarketing experience do you have?
- How many years of team leader experience do you have?
- What is your expected basic salary?
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