Team Leader
16 hours ago
_**Key Accountabilities**_
**Responsibilities**
- Assist leadership team to manage overall operations of the contact centre.
- Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
- Ensure all relevant communications and data are updated and recorded.
- Ensure action plans and deliverables are met within agreed timeline.
- Handle on ad-hoc projects/assignments. Team Management
- Manage a team consists up to 15 members.
- Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
- Perform regular contact with team members like 1-1, team meeting, performance review and etc.
- To ensure team members provide accurate information to users.
- Communicate effectively with team members and users.
- Always motivate team members to perform better.
- Conduct interviews when hiring is required.
- Generate relevant reports for operational discussion and analysis.
- Handle escalations if required. Manning of escalation queues.
**Requirements**:
- Possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
- Minimum 1 year experience of managing team (10-15 members) in contact centre environment.
- Possess strong operational and leadership skill.
- Have excellent spoken and writing skills in both English & Bahasa Malaysia. Mandarin is an added advantage.
- Business writing skill is mandatory. Good communication skills in English, Malay language for both spoken and written
- Able to work independently and with a team.
- Flexible and adaptable.
- Ability to work under stress
**Working Hours**
Shift hours 24x7 - rotational shift
- 5 working days and 2 off days in a week
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
Ability to Relocate:
- Bangsar South: Relocate before starting work (required)
-
Call Centre Team Leader
2 days ago
Bangsar South, Malaysia Astro Full timeWHY JOIN US? - We practise a vibrant & energetic office culture. - We provide opportunities for career advancement within the company. - Good performance is always rewarded accordingly. JOB RESPONSIBILITIES: - To coach and guide a team of Customer Service Executives (CSEs) to ensure that the service delivered by the team contributes to the overall customer...
-
Frontend Developer Team Leader
3 days ago
Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time**Details of Project Team** Our consortium has secured one digital bank licence from BNM. Digital Bank will help to elevate the banking experience for underserved customer in Malaysia. We are gathering an Elite team to build a lifestyle digital bank - where everyday Malaysians will benefit from an inclusive financial system. If you are ready to be part of...
-
Business Developer
16 hours ago
Bangsar South, Malaysia Vspire Academy Full time**Key Responsibilities**: - Consultative Sales: Employ a consultative approach to sales, collaborating closely with clients to understand their pain points and recommending training programs that align with their strategic goals. - Client Relationship Management: Build and maintain strong relationships with C-suite executives, HR leaders, and...
-
Personal Assistant to Director
17 hours ago
Bangsar South, Malaysia ACESTAR SDN BHD Full time**Personal Assistant to Director** Acestar grooms itself over decades of experience to be an ICT forefront, being able to constantly produce most apparent innovative solutions. We employ the right technology for businesses to promote continuity and stimulate growth. Formidable relationships with principles, as well as combined wisdom across cloud licensing,...
-
Creative Designer
3 days ago
Bangsar South, Malaysia Razer USA Ltd. Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Lazada Customer Service
2 days ago
Bangsar South, Malaysia Radius GSA SDN BHD Full timeFor registration please WhatsApp 014-630 8901 **Position**: - Lazada Customer Service **Location**: - Bangsar South **Working day**: - 5 Days a week **Salary**: - RM3000 **Job Brief**: - **The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the...
-
Customer Service Agent
3 days ago
Bangsar South, Malaysia Brandt International Full time**Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...
-
Finance Supervisor
3 days ago
Bangsar South, Malaysia Techsap ASP Sdn Bhd Full timeProvide financial information and data support to management and functional areas for decision-making - Assist in the smooth and orderly development of the company's financial information system - Assist in ensuring compliance of company operations (budget, audit, taxation) - Transmission, interpretation of fiscal and tax laws and regulations - Obedience to...
-
Business Analyst Intern
3 days ago
Bangsar South, Malaysia Stampede Solution Full time**Key Accountabilities**: - Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency - Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements - Ensure clean and accurate documentation that may include aspects such as...
-
Remote Monitoring Supervisor
7 days ago
Bangsar South, Malaysia BD Full timeJob Description Summary The Proactive Monitoring Supervisor reports to the Senior Manager and supervises proactive monitoring activities for customers using the Remote Support Services dashboard to support company business objectives associated with the service and support of BD Pyxis products within the MMS portfolio. **Job Description**: We are the...
-
Manager, Food Safety
17 hours ago
Bangsar South, Malaysia Delivery Hero Full timeAbout the opportunity **About The Role**: We are looking for a talented Food Safety & Quality Manager who is able to support the expansive growth of our dark store business, pandamart. The role will directly influence the day-to-day decision making within our Food Safety & Quality Management across our Malaysia portfolio. This role will be based in Bangsar...
-
Community Executive
3 days ago
Bangsar South, Malaysia UOA Hospitality Full timeThe Community Executive is responsible for day-to-day operations at the coworking space, provides support to members, and directly impacts membership growth and retention. You'll be a great fit for this role if you: - Enjoy people and love talking to them every day Are a leader and a go-getter with an entrepreneurial spirit - Are a hard-worker with a “no...
-
Technical Support Center Specialist
2 days ago
Bangsar South, Malaysia BD Full timeJob Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...
-
Marketing Automation Specialist
17 hours ago
Bangsar South, Malaysia BD Full timeJob Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...
-
Director, Marketing
17 hours ago
Bangsar South, Malaysia Delivery Hero Full timeAbout the opportunity The role will lead our diverse and smart Marketing team and will be responsible for all marketing and growth metrics for all foodpanda verticals, including food and quick-commerce (D-marts and Shops). The incumbent will define and spearhead company-wide growth strategies together with the local team, regional (Thailand / Singapore),...
-
Specialist, Ops Performance
17 hours ago
Bangsar South, Malaysia Delivery Hero Full timeAbout the opportunity **About The Role**: We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of...
-
Specialist, Ops Performance
17 hours ago
Bangsar South, Malaysia foodpanda Full time**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...
-
Specialist, Operations Performance
3 days ago
Bangsar South, Malaysia Delivery Hero Full timeAbout the opportunity **About The Role**: We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of...
-
Manager, Account Management
17 hours ago
Bangsar South, Malaysia Delivery Hero Full timeAbout the opportunity **About the Role**: We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. You will have administrative duties in developing and implementing management strategies. This role will be reporting to the **Lead, Account Management** and will be based in **Bangsar...
-
Regulatory Affairs Specialist
3 days ago
Bangsar South, Malaysia BD Full timeJob Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...