Specialist, Ops Performance

19 hours ago


Bangsar South, Malaysia foodpanda Full time

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
**Job Description** About The Role**:
We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of operational excellence and being able to drive improvements using data.

This role will be based in **Bangsar South** and will report to the **Senior Manager, Shops Performance** in the **QCommerce Department**.

**Responsibilities**:
**Performance Monitoring and Analysis**:

- Continuously monitor key performance indicators (KPIs) related to operations, such as fail rate, offline rate, partial order rate, zombies etc.
- Analyze data and generate reports to identify trends, patterns, and areas for improvement.
- Provide insights and recommendations based on data analysis to optimize performance.

**Process Optimization**:

- Collaborate with the Account Management team to identify inefficiencies in the processes and suggest improvements.
- Develop and implement process enhancements to streamline operations, reduce costs, and enhance the customer experience.

**Vendor Performance Management**:

- Work closely with the Account Management & Operations team to monitor and improve vendor performance.
- Provide training and coaching to vendor teams as needed to enhance their efficiency and performance.

**Customer Feedback Analysis**:

- Analyze customer feedback and ratings to identify areas of improvement in the delivery process.
- Implement strategies to address customer concerns and enhance overall satisfaction.

**Cross-functional Collaboration**:

- Collaborate with various teams, including on-boarding, regional, content & logistics to ensure alignment on operational goals and strategies.
- Participate in cross-functional projects to drive improvements in the overall customer experience.

**Documentation and Reporting**:

- Maintain detailed records of operational performance data and improvements.
- Generate regular reports for management to track progress and outcomes.

**Qualifications**
- Bachelor's degree in Business, Operations Management, or a related field (preferred).
- Proven experience in operations management, performance analysis, or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with data analysis tools and software.
- Ability to work independently and as part of a team.
- Knowledge of the grocery delivery industry and on-demand delivery apps is a plus.

**Additional Information** What we Offer?**

Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life’s calling.

Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it’s right but also because it makes us stronger.

These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.

**Delivery Hero**
- Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners._



  • Bangsar South, Malaysia Delivery Hero Full time

    About the opportunity **About The Role**: We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of...


  • Bangsar South, Malaysia Delivery Hero Full time

    About the opportunity **About The Role**: We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of...


  • Bangsar South, Malaysia Nano Digital Marketing Sdn Bhd Full time

    **Job Title**:Campaign Support Specialist **Company**: Nano Digital Agency **Location**: Kuala Lumpur **About Us** We are an innovative and fast-growing new startup digital agency committed to delivering impactful digital campaigns that enhance our clients’ online presence and drive measurable results. We pride ourselves on our strategic approach. we...


  • Bangsar, Malaysia Lumos Helmet Full time

    **Role Description** As the HR Ops and Office Admin, you will play a key role in managing day-to-day HR operations and providing administrative support to the team. You will be responsible for maintaining employee records, managing HR processes, and assisting with various administrative tasks to keep the office clean and well organized. This role reports...


  • Bangsar South, Malaysia Universal Serviced Offices Full time

    **Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

  • HR Specialist

    3 days ago


    Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

    To provide strategic support in the area of employee recognition, communication, HR intranet site, management of employee surveys and employee welfare programs that reinforce business strategy, improve satisfaction balanced with organization investment. - Accountable for all internal communications that related to employee engagement and that would include...


  • Bangsar South, Malaysia PERSOLKELLY Full time

    **Key Responsibilities**: - Support identified processes across countries (Singapore, Malaysia, Thailand, Vietnam) - Update/maintain process documentation - Attend to employee queries via ticketing system - Prepare monthly HR reports for management - Provide guidelines and clarifications on policies as required - Review and improve current HR Ops processes...


  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

  • Project Analyst

    7 days ago


    Bangsar South, Malaysia Techsap ASP Sdn Bhd Full time

    **Summary** Coordinate & support the analysis and study exercise on supply chain costs & cogs in response to GAM tenders, complex NPI Projects for ASPAC and Network ops initiatives. Perform and Coordinate for ASPAC network optimization studies Document risks and constraints proactively in every project and highlight to the relevant stakeholders - Support...


  • Bangsar South, Malaysia foodpanda Full time

    **Company Description** “**To be the most loved everyday food and groceries destination**!” - that’s our mission at foodpanda (small ‘f’). foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery...


  • Bangsar South, Malaysia Delivery Hero Full time

    About the opportunity We are looking for a **Field Sales Specialist** to be based in **Bangsar South**, covering the Klang Valley and Kuala Lumpur zone, who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the **Lead, Field Sales**, in the **Commercial **department. **Responsibilities** - Field Sales...


  • Bangsar South, Malaysia Delivery Hero Full time

    About the opportunity - Specialist, Business Development (Corporate) at foodpanda are responsible for driving B2B sales - You should have a keen interest in the food and beverage industry with a desire to sign up the corporate organizations/companies throughout the nation - Be the local market expert: gather customer feedback, monitor competitor activity,...


  • Bangsar South, Malaysia foodpanda Full time

    **Company Description** "To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda. foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in...


  • Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...


  • Bangsar South, Malaysia SummitNext Technologies Sdn Bhd Full time

    We SummitNext Technologies Sdn Bhd are a BPO and a Technology Solutions provider company based in PJ, Selangor. We are growing at a fast pace and offering unique services to our clients. We are looking for **Digital Marketing Specialist** for our client that operates in the **FX & CFDs industry**. This position is expected to add value to our Company’s...


  • Bangsar, Malaysia Lifework HR Services Sdn Bhd Full time

    **YOUR TASKS** - To provide strategic support in the area of employee recognition, communication, HR intranet site, management of employee surveys and employee welfare programs that reinforce business strategy, and improve satisfaction balanced with organization investment. - Accountable for all internal communications that related to employee engagement and...

  • S.e.o Specialist

    3 days ago


    Bangsar South, Malaysia Largo Sports L.L.C. Full time

    **Requirements**: - At least 2 Year(s) of working experience in the related field is required for this position. - Required Skill(s): Experienced in website analytics software and keyword tools such as Google Analytics, Google Keyword Planner, Google Search Console, Ahrefs. - Strong skill level Data Analysis, - Proficiency in Google products. (Paid Ad Tools...


  • Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...

  • Helpdesk Specialist

    3 days ago


    Bangsar South, Malaysia GENO Management Full time

    Position : IT Helpdesk (System Administrator) Basic Salary : RM 2,600 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. -...