Technical Support Center Specialist

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary **Job Description**: - We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

Job Description Summary **Job Description**: Job Title: Technical Support Center Manager The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers. The Technical Support Center team manages the remote service and support for BD customers worldwide. The Technical Support Center is responsible for...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

Job Description Summary Who We Are - Job Description - Job Title: Technical Support Specialist - Working Hours: Core hours but not limited to Monday-Friday work days (24/7) - CareFusion Business Description - Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

Job Description Summary Who We Are **Job Description**: Job Title: Technical Support Specialist Working Hours: Core hours but not limited to Monday-Friday work days (24/7) CareFusion Business Description Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

Job Description Summary Who We Are **Job Description**: Job Title: Technical Support Specialist Working Hours: Core hours but not limited to Monday-Friday work days (24/7) CareFusion Business Description Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

Job Description Summary Who We Are **Job Description**: CareFusion Job Description This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and...

Job Description Summary Who We Are **Job Description**: CareFusion Job Description This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department and teams keeping...

**Responsibilities**: - Prioritize customer satisfaction by ensuring their needs are addressed promptly and effectively. - Identify, troubleshoot, and resolve system issues encountered by customers. - Escalate complex issues to senior support levels when necessary. - Collaborate with other departments and teams to address customer concerns and keep...

**Responsibilities**: - Perform root cause analysis - Prepare sample demo code for merchant integration. - Perform UAT and Live verification tests. - System monitoring and SLA follow-ups. - Maintain API integration documents. - Manage merchant helpdesk or merchant/customer issues reported and see problems through to resolution - Monitor daily batch jobs and...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

**Role**: Customer Support cum Onboarding Specialist **Responsibilities**: - Troubleshoot technical issues and collaborate with the tech team for solutions. - Conduct training sessions on POS system usage. - Assist with data migration onto Menumiz platform. - Keep updated on system enhancements and relay to customers. - Collect and communicate customer...

**Include**: - Supporting the software enhancement and digital workflow. - Configuring the hardware and software elements for optimal usability. - Resolving hardware and software problems/issues. - Familiarity with computer software systems such as Adobe, Microsoft, and more. - Offering aid to the IT department, including technical ticketing portal support,...

As a Cloud and Technical Support Specialist, you will be responsible for providing exceptional technical support to our Japanese-speaking clients utilizing our cloud computing services. Your primary duties and responsibilities will include: - Troubleshooting and resolving technical problems related to cloud computing services, including infrastructure...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...