Customer Support

Assist incoming customers throughout the registration process, account opening, checking promotions eligibility, documentation related to account inquiry and complaints related to account. - Understand customers’ support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy. Follow-up diligently and...

**Skills & Experience Needed**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and...

**Job Details** - Participate in day-to-day operations for Client Operations and other cross-functional teams - Attain daily productivity goals while maintaining quality standards - Refine tools and processes around daily workflow, and maintain documentation for weekly management reporting - Open to overtime as needed to assist the global team in closing out...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...

**Looking for SPM leaver who keen to work for Customer Service in Bangsar South** **欢迎应届SPM毕业生、找半年短期工的求职者**。**负责Taiwan市场。** Client Company: USA MNC nutrition company Location: Bangsar South (Reachable by LRT) Working hour: No night shift **Job Scope：** 2. Able to execute an effective manpower arrangement to...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

**Key responsibilities**: **Daily Task** - Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems. - Keep customer informed, set and follow through commitments. - Keep precise case documentation and case ownership. - Timely elevate and/or escalate to next level support when the case is too...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

Manage a American F&B System for Mandarin and English Language FIRST MONTH SALARY WITH BONUS RM2,000!!! **Salary**: RM4,200.00 - RM4,277.00 per month Schedule: - Rotational shift **Language**: - Mandarin (preferred)

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,800 - RM 3,400 + Allowances **Location ** : Bangsar South, KL **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. -...

Position : IT Helpdesk Support Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. - You will follow...

**Requirement**: - Able to speak in Cantonese and Mandarin - Basic English is acceptable - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. - Proficiency in office software - Ability to work independently and as part of a team. **Responsibility** **Administrative Support**: - Organize and schedule...

**Responsibilities**: - Prioritize customer satisfaction by ensuring their needs are addressed promptly and effectively. - Identify, troubleshoot, and resolve system issues encountered by customers. - Escalate complex issues to senior support levels when necessary. - Collaborate with other departments and teams to address customer concerns and keep...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

**Key responsibilities**: **Daily Task** - Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems - Keep customers informed, set and follow through commitments - Keep precise case documentation and case ownership - Timely elevate and/or escalate to next level support when the case is too...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...