IT Helpdesk Support

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,800 - RM 3,400 + Allowances **Location ** : Bangsar South, KL **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. -...

**Role and Responsibilities** - Responding to support tickets and providing L1 Support to end-users - Maintain configuration set by consultants across all markets - Troubleshoot and resolve issues - Prepare reports - Data Management tasks - Implementing changes to crystal report layouts - Maintain knowledgebase - Delivering training to end-users across the...

**Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times - Following up with customers to ensure full resolution of issues - Deployment of service releases, patches, requests, and customizations - Compiling documentation related support calls, resolutions, and follow-ups with...

Position : IT Helpdesk (System Administrator) Basic Salary: - RM 2,800 - RM 3,400 - RM 100 Monthly Transportation - RM 200 KPI’s (Based on quarterly performance) Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s...

Job description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...

To work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...

**Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times - Following up with customers to ensure full resolution of issues - Deployment of service releases, patches, requests, and customizations - Compiling documentation related support calls, resolutions, and follow-ups with...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

**CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)** **Job Responsibility** - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the **day-to-day operations of IT Service Helpdesk & Customer Services.** - To provide **customer service to brokers, **service information, resolving problems, attend to enquiries. -...

**Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface...

Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia Salary Range: RM3000 - RM4000 **Responsibilities**: - Provide good customer service promptly. - Identify and assess...

Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia **Salary**: RM4000++ **Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’...

Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. - Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...

To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve...

To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve...

**Responsibilities**: - Lead business development efforts to identify and recruit quality, suitable merchants and successfully negotiate partnerships deals that align with the company’s objective. - Manage relationships with key decision makers, to ensure strong relationships. - Monitor the growth of the merchant base, implementing strategies for...