IT Helpdesk Support

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,800 - RM 3,400 + Allowances **Location ** : Bangsar South, KL **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. -...

Position : IT Helpdesk SupportBasic Salary : RM 2,800 - RM 3,400 + AllowancesLocation : Bangsar SouthWorking Day : Mon - FriWorking Hours : 9am - 6pmJob Scope You will be interacting with customers, and responding to their needs. Gather customer information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make...

Role and Responsibilities Responding to support tickets and providing L1 Support to endusers Maintain configuration set by consultants across all markets Troubleshoot and resolve issues Prepare reports Data Management tasks Implementing changes to crystal report layouts Maintain knowledgebase Delivering training to endusers across the globe Proactively...

**Role and Responsibilities** - Responding to support tickets and providing L1 Support to end-users - Maintain configuration set by consultants across all markets - Troubleshoot and resolve issues - Prepare reports - Data Management tasks - Implementing changes to crystal report layouts - Maintain knowledgebase - Delivering training to end-users across the...

**Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times - Following up with customers to ensure full resolution of issues - Deployment of service releases, patches, requests, and customizations - Compiling documentation related support calls, resolutions, and follow-ups with...

Responsibilities: Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times Following up with customers to ensure full resolution of issues Deployment of service releases, patches, requests, and customizations Compiling documentation related support calls, resolutions, and followups with users to ensure...

Position : IT Helpdesk (System Administrator) Basic Salary: - RM 2,800 - RM 3,400 - RM 100 Monthly Transportation - RM 200 KPI’s (Based on quarterly performance) Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s...

Job description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...

To work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to...

Job description:The IT Service Desk Analyst is responsible for effectively managing internal staff and customer's technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions....

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.   Responsibilities: Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.   You will: Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to...

**Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times - Following up with customers to ensure full resolution of issues - Deployment of service releases, patches, requests, and customizations - Compiling documentation related support calls, resolutions, and follow-ups with...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

**CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)** **Job Responsibility** - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the **day-to-day operations of IT Service Helpdesk & Customer Services.** - To provide **customer service to brokers, **service information, resolving problems, attend to enquiries. -...

Company Description"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

**Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Assist in interface...

Job Title: Customer Service Executive Working Hours: 11am - 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia **Salary**: RM4000++ **Responsibilities**: - Provide good customer service promptly. - Identify and assess customers’...