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ERP Support Consultant
4 weeks ago
**Role and Responsibilities**
- Responding to support tickets and providing L1 Support to end-users
- Maintain configuration set by consultants across all markets
- Troubleshoot and resolve issues
- Prepare reports
- Data Management tasks
- Implementing changes to crystal report layouts
- Maintain knowledgebase
- Delivering training to end-users across the globe
- Proactively identify and assess risk and escalate to line manager as required
- Evaluate issues and escalate to other teams where appropriate
**Key skills and responsibilities for this role include**
- excellent communication skills, problem-solving abilities,
- presenting regular updates to the UK line manager (Global Finance System Lead Support),
- embracing a dynamic work environment, utilizing initiative, adhering to ERP best practices,
- developing positive relationships with a wide variety of end-users and colleagues,
- being a team player, and having flexibility with working hours
**Experience**
- Experience with SAP Business One/Netsuite or similar ERP - minimum 1 year
- Experience in a support/helpdesk environment (non-essential)
**Qualifications and Education Requirements**
- University or college degree
**Preferred Skills**
- Microsoft Excel knowledge
- SQL Server Database
**3rd Party Add-ons such as**:
- Boyum
- Develop reports using SQL, Sharperlight and/or Crystal Reports
**Knowledge of SAP Business One Add-Ons such as**:
- EFM Format Definition
- DTW
- Payment
- Intercompany
Pay: RM4,000.00 - RM7,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- ERP Support: 1 year (preferred)
- SAP Business One: 1 year (preferred)
- Technical Support: 1 year (preferred)
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