Customer Support

**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Handle High profile customers. - To liaise with IT support...

Asist clients handle account related requests, like opening accounts, update account information and so on - Help onboarding new Introducing Brokers / Partner, Including Know Your Client / Document checking, contracts review and so on - Check account related details on system, to ensure accuracy rate - Obey the working arrangement by leaders Job...

Job Description - Asist clients handle account related requests, like opening accounts, update account information and so on - Help onboarding new Introducing Brokers / Partner, Including Know Your Client / Document checking, contracts review and so on - Check account related details on system, to ensure accuracy rate - Obey the working arrangement by...

**Skills & Experience Needed**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and...

**Immediate joiner preferred** **Fresh graduate are welcome** **_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer service-based phone support to the client’s customers. - Activate and engage with client/customer whilst providing accurate information of customer’s...

Fresh graduates are welcome or SPM with a minimum 1 yr CS exp Cantonese/Mandarin & English speaker, know to read and speak as well Hongkong market Shifts: Can start from 8 am up to 2 am (8-9 hours) Work on site. Location: Bangsar south vertical tower B Salary range: 3500-3800 basic & 250 incentive + 300 night shift allowance **Job Types**: Full-time,...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...

**Job Details** - Participate in day-to-day operations for Client Operations and other cross-functional teams - Attain daily productivity goals while maintaining quality standards - Refine tools and processes around daily workflow, and maintain documentation for weekly management reporting - Open to overtime as needed to assist the global team in closing out...

**Looking for SPM leaver who keen to work for Customer Service in Bangsar South** **欢迎应届SPM毕业生、找半年短期工的求职者**。**负责Taiwan市场。** Client Company: USA MNC nutrition company Location: Bangsar South (Reachable by LRT) Working hour: No night shift **Job Scope：** 2. Able to execute an effective manpower arrangement to...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

**Key responsibilities**: **Daily Task** - Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems. - Keep customer informed, set and follow through commitments. - Keep precise case documentation and case ownership. - Timely elevate and/or escalate to next level support when the case is too...

Job Description Summary **Job Description**: Job Title: Technical Support Center Manager The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers. The Technical Support Center team manages the remote service and support for BD customers worldwide. The Technical Support Center is responsible for...

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,800 - RM 3,400 + Allowances **Location ** : Bangsar South, KL **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. -...

Position : IT Helpdesk Support Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. - You will follow...

Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department and teams keeping...

**Requirement**: - Able to speak in Cantonese and Mandarin - Basic English is acceptable - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. - Proficiency in office software - Ability to work independently and as part of a team. **Responsibility** **Administrative Support**: - Organize and schedule...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...