Technical Support Intern

**Responsibilities**: - Perform root cause analysis - Prepare sample demo code for merchant integration. - Perform UAT and Live verification tests. - System monitoring and SLA follow-ups. - Maintain API integration documents. - Manage merchant helpdesk or merchant/customer issues reported and see problems through to resolution - Monitor daily batch jobs and...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

**Responsibilities**: - Prioritize customer satisfaction by ensuring their needs are addressed promptly and effectively. - Identify, troubleshoot, and resolve system issues encountered by customers. - Escalate complex issues to senior support levels when necessary. - Collaborate with other departments and teams to address customer concerns and keep...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

Job Description Summary Who We Are - Job Description - Job Title: Technical Support Specialist - Working Hours: Core hours but not limited to Monday-Friday work days (24/7) - CareFusion Business Description - Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

Job Description Summary Who We Are **Job Description**: Job Title: Technical Support Specialist Working Hours: Core hours but not limited to Monday-Friday work days (24/7) CareFusion Business Description Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

Job Description Summary **Job Description**: - We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

**Responsibilities include**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask customers targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. -...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

**Skills & Experience Needed**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and...

Our vision is to become the Skyscanner for online shopping, the place for South East Asia’s 600M people start their e-commerce journey. The place where consumers discover the latest trends, compare prices and get the best deal. With more than 3 billion offers on our platform; 30+ million monthly shoppers; and, a reputation as an independent authority when...

**Experience in QA, Trouble shooting, Customer support, etc** **LEVEL 1 - TECHNICAL SUPPORT - Job Description** **Responsible for Customer Service, Trouble Shooting, Technical Support, Customer Care** **Department ** Customer Care **Location **Malaysia **Reporting to** Customer Support Manager **Responsibilities for L1 Tech Support**: - Ability to keep...

As a Cloud and Technical Support Specialist, you will be responsible for providing exceptional technical support to our Japanese-speaking clients utilizing our cloud computing services. Your primary duties and responsibilities will include: - Troubleshooting and resolving technical problems related to cloud computing services, including infrastructure...

Our vision is to become your Online Shopping Companion, the place where Southeast Asia’s 600M people start their e-commerce journey, where consumers discover the latest deals, compare prices and save money. With more than 6 billion offers on our platform, 100+ million unique shoppers last year, and a reputation as an independent authority when it comes to...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...