Technical Account Manager

4 days ago

Bangsar South, Malaysia iPrice Group Full time

Our vision is to become your Online Shopping Companion, the place where Southeast Asia’s 600M people start their e-commerce journey, where consumers discover the latest deals, compare prices and save money. With more than 6 billion offers on our platform, 100+ million unique shoppers last year, and a reputation as an independent authority when it comes to insights about the regional e-commerce sector, iPrice is at the centre of Southeast Asia’s e-commerce revolution.

**Why join us?**

Surround yourself with people who are ambitious, passionate, dynamic and constantly looking for ways to improve themselves:

- Work in a Booming Sector with **Exciting Challenges**
- Connect with an **Inspirational Leadership Team**
- Hyper-charge your **Personal Growth**
- And don't miss out on our **Awesome Culture**

**Responsibilities**:
As TAM Ops Manager you oversee operational activities of your team’s accounts ensuring their smooth operations. You will work closely with categorization, account management, product and technical teams to maintain best quality catalogue. The operation manager is also responsible for improving operational management systems, processes and best practices for TAM team.

**We are looking for a highly motivated, genuinely passionate individual who will support the development of our team. The team will expect you to build expertise around several in-house and external systems and stay alert to industry trends. Overall, you will act as a guide to lead the team to the next level of success.**:

- Responsible for operation management for continuous process improvements, developing right KPIs and equip your team to hit KPIs targets.
- Manage operation backlog of your team’s accounts, do triaging and prioritization using value based and customer centric approach.
- Develop SOPs and effectively utilize internal tools, performance trackers and resources to deliver operational excellence.
- Ensure the team is operating efficiently through proper balance of prioritization and workload through proper sprint planning and execution.
- Support deep analysis to identify root causes of problems and find creative solutions
- Provide hands-on support to your team
- Communicate with internal and external contacts to clarify and solve issues
- Work closely with technical account management, account management, tech and product teams to effectively solve problems and maintain high level quality of iPrice catalogue.
- Manage a team of technical account operation managers and interns.
- Support the growth of your team members
- Coach team members to take on more complex analysis, initiatives and communications
- Identify knowledge and skills gaps within the teams and help to address them with the support of senior managers
- Share your knowledge regularly and seek improvements through review and retrospective

**Requirements**:

- Degree in Computer Science or relevant fields.
- +6 years of experience in operation management, software quality management, product management, or other relevant technical roles
- Prior experience with e-Commerce or start-ups is a bonus
- Exposure to agile practices is an advantage
- Experience in managing a team for at least 2 years.
- Flexible in managing team and transitioning into individual contributor roles
- Positive, can-do attitude
- Eager to grow in your career
- Open to taking on a diverse job scope that may shift over time
- Strong problem-solving skills; logical thinker; clear, structured communications
- Prior experience with data querying is a bonus
- Strong verbal and written communication skills
- Ability to speak to and empathize with different stakeholders
- Proficiency in English required; proficiency in other SE Asian languages is an advantage
- Ability to flourish with mínimal guidance, be proactive, and handle uncertainty and ambiguity
**Benefits**
- Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
- Accelerated career progression support by structured training/development programs (including Internal curriculum, IELTS and external training support)
- Adaptable working approach during pandemic (including leave in lieu, flexible working hours, Work from Home and Work From Home Country)
- Computer / home Internet subsidy
- Numerous Office perks (including monthly lunch & team allowances, claimable grab rides in past 7:30pm; stocked pantry; subsidised vending machine and plenty of events)
- Support for non-Malaysian’s (including relocation / work permit and visa support)

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