Technical Services Manager

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

Manage existing and new software project, communication, improvement, issues, change requests and processes. - Analyse all technical tasks and processes to ensure they’re delivered as expected. - Regular meeting with software vendor and define project goals, objectives, issues and changes. - Oversee day-to-day software vendor operations on dealing issues...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

Our vision is to become the Skyscanner for online shopping, the place for South East Asia’s 600M people start their e-commerce journey. The place where consumers discover the latest trends, compare prices and get the best deal. With more than 3 billion offers on our platform; 30+ million monthly shoppers; and, a reputation as an independent authority when...

**Company Overview**: We are a prominent managed services provider specializing in integrated solutions for capital markets, network infrastructure, and beyond. With our inception dating back to 2000, we've ascended to become a leading provider in the Asia-Pacific region. Our commitment lies in empowering capital market entities with cutting-edge solutions,...

To work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Our vision is to become your Online Shopping Companion, the place where Southeast Asia’s 600M people start their e-commerce journey, where consumers discover the latest deals, compare prices and save money. With more than 6 billion offers on our platform, 100+ million unique shoppers last year, and a reputation as an independent authority when it comes to...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary Who We Are **Job Description**: Job Title: Technical Support Specialist Working Hours: Core hours but not limited to Monday-Friday work days (24/7) CareFusion Business Description Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

Job Description Summary Who We Are - Job Description - Job Title: Technical Support Specialist - Working Hours: Core hours but not limited to Monday-Friday work days (24/7) - CareFusion Business Description - Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to...

**Responsibilities include**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask customers targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. -...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

1) To answer inbound call 2) To handle basic technical issue such as trouble shooting and unifi problem 3) To help customer solve their problem by provide a good solution Location 1) TTDI Damansara 2) Bangsar (cant choose company will arrange work location) Basic: Based on highest qualification MINIMUM SPM WITH CERTIFICATE NO EXPERIENCE NEEDED FRESH...

**Responsibilities**: - Perform root cause analysis - Prepare sample demo code for merchant integration. - Perform UAT and Live verification tests. - System monitoring and SLA follow-ups. - Maintain API integration documents. - Manage merchant helpdesk or merchant/customer issues reported and see problems through to resolution - Monitor daily batch jobs and...

Job Description Summary **Job Description**: - We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Provide product-related information and assist in...

**Service Quality Analyst - Incident Manager** **Kuala Lumpur** **Testing & Quality Assurance (Information & Communication Technology)** **Full time** We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our...

**6 months contract role (renewable)**: - **Work Location: Kerinchi, Bangsar**: - **Work shift rotation: morning, noon, midnight** **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product &...