Technical Services Manager

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

We are looking for a Technical Lead to design the structure of our IT systems and manage the planning, execution and implementation of software solutions. In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We would also like you to have hands-on experience with software...

Manage existing and new software project, communication, improvement, issues, change requests and processes. - Analyse all technical tasks and processes to ensure they’re delivered as expected. - Regular meeting with software vendor and define project goals, objectives, issues and changes. - Oversee day-to-day software vendor operations on dealing issues...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

**Company Overview**: We are a prominent managed services provider specializing in integrated solutions for capital markets, network infrastructure, and beyond. With our inception dating back to 2000, we've ascended to become a leading provider in the Asia-Pacific region. Our commitment lies in empowering capital market entities with cutting-edge solutions,...

To work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

**Responsibilities include**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask customers targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. -...

Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

Job Description Summary **Job Description**: - We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

Provide good customer service promptly. - Identify and assess customers’ needs to achieve satisfaction. - Responsible to handle all customers inquiries and feedbacks in a quality manner. - Manage and ensure timely meeting the customer requirements. - Ensure maintaining accurate system data and records. - Provide product-related information and assist in...

Roles & Responsibilities: - Work on new opportunities and bidding activities including solution architecting, preparation of Bill of Material, Scope of Work, liaising with partner/principal on technical aspects, solution verification, proposal write-ups, customer presentations, clarifications, proof of concepts and other related activities. - Liaise with...

**Service Quality Analyst - Incident Manager** **Kuala Lumpur** **Testing & Quality Assurance (Information & Communication Technology)** **Full time** We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our...

**6 months contract role (renewable)**: - **Work Location: Kerinchi, Bangsar**: - **Work shift rotation: morning, noon, midnight** **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product &...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

**Exciting Opportunity: Join Our Team as a Service Quality Analyst - Technology Infrastructure** **Location**: KL Gateway (Bangsar South) **Employment Type**: Full-time **About Us**: We're committed to fostering a vibrant, diverse, and inclusive workforce. We value the unique backgrounds, perspectives, and life experiences of our team members, driving...

**Introduction**: Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and...

Key Accountabilities Stampede Solution is the leading technology provider to the Accounts Receivable Management and Recovery industry in Malaysia. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients. Your primary responsibility is to understand the unique needs of our clients, ensuring the...