Field Service Team Lead

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

As one of the leading Business Process Outsourcing (BPO) services providers based in Kuala Lumpur, Malaysia, they offer a range of services to help the clients achieve their business goals. The management team brings decades of expertise in Shared Services, Finance, and Customer Service to support both back-end and front-end needs. This allows the clients...

**Company Description** “To be the most loved everyday food and groceries destination!”** - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as...

**Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

Job Description Summary The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

**BOOST JUICE BARS** **Industry: Food & Beverage** **Location**:Nexus Bangsar South (Bangsar South, KL)** **Position: Team Leader** Boost Juice, is South East Asia’s largest juice and smoothie chain has expanded to 200 stores. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great tasting products, the unique Boost...

To work on the IT service management and operational support handling. - To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified. - To ensure the service level agreements (SLA) are met and serves as a single point of contact for...

**Responsibilities**: 1. Lead Management - Generate outbound leads, analyze & and qualify leads in order to verify potential for Sales Team - Nurture open and cold qualified leads until ready for handover to Sales Team - Generate, create, analyze & follow up leads in C4C - Derive lead generation activities from annual strategy and propose new ways of finding...

Job Description: We are seeking a highly motivated and proactive Lead Generation Specialist to join our team. As a Lead Generation Specialist, your main responsibility will be to identify and qualify potential leads for our products/services through various channels. Your focus will be on gathering relevant information, assessing customer interest and needs,...

Job Description: We are seeking a highly motivated and proactive Lead Generation Specialist to join our team. As a Lead Generation Specialist, your main responsibility will be to identify and qualify potential leads for our products/services through various channels. Your focus will be on gathering relevant information, assessing customer interest and needs,...

Primary Duties & Responsibilities: 1. Lead Management - Generate outbound leads, analyze & and qualify leads in order to verify potential for Sales Team - Nurture open and cold qualified leads until ready for handover to Sales Team - Generate, create, analyze & follow up leads in C4C - Derive lead generation activities from annual strategy and propose new...

**Responsibilities**: - Undertake testing activities for a variety of projects in a complex IT environment, including test execution, monitoring and reporting, and input into test planning. - Lead a team of testers, provide competent guidance to test team members, and work well both as a member of a team and individually. - Provide input into test scoping,...

We are looking for a Technical Lead to design the structure of our IT systems and manage the planning, execution and implementation of software solutions. In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We would also like you to have hands-on experience with software...

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a **Team Manager - Tech** who will lead, develop and motivate a high-performance team of support professionals. If you believe...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

**Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

Our client Is a leading provider globally of manufacturing solutions for electronics, power tools, laser technologies, and machine tools and they are looking for Marketing and Lead Management Executive that is based in Bangsar,kuala lumpur to join them.This role will report to Head of Sales/ General Manager. **Primary Duties & Responsibilities**: **1. Lead...

Analyze business systems to align the software solutions with business programs. - Develop business specifications and hand it over to technical team for system development. - Provide systems support for any changes made to existing business environment. - Coordinate with IT team for any system enhancement/solutions - To assist the process / operation...