IT Field Service

**Field Service Team Lead** **Department: FSI** **Responsibilities**: - To assist Field Service Manager in managing field service team to provide optimum customer services. - Working with FSM to develop workflow for the field service team, - Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee, -...

Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. - Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...

**Company Description** “**To be the most loved everyday food and groceries destination**!” - that’s our mission at foodpanda (small ‘f’). foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery...

About the opportunity We are looking for a **Field Sales Specialist** to be based in **Bangsar South**, covering the Klang Valley and Kuala Lumpur zone, who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the **Lead, Field Sales**, in the **Commercial **department. **Responsibilities** - Field Sales...

**Company Description** “To be the most loved everyday food and groceries destination!”** - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as...

**Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer needs. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - Meeting or exceeding productivity and...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

Analyze business systems to align the software solutions with business programs. - Develop business specifications and hand it over to technical team for system development. - Provide systems support for any changes made to existing business environment. - Coordinate with IT team for any system enhancement/solutions - To assist the process / operation...

**Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

**Responsibilities**: - Collaborate with the Business Development Manager to develop and execute strategies for achieving company’s overall goals and vision. - Conduct comprehensive market research to identify potential business opportunities and emerging market trends. - Work closely with cross-functional teams to refine and enhance product offerings and...

**Responsibilities**: - Collaborate with the Business Development Manager to develop and execute strategies for achieving company’s overall goals and vision. - Conduct comprehensive market research to identify potential business opportunities and emerging market trends. - Work closely with cross-functional teams to refine and enhance product offerings and...

**Key Responsibilities**: - Responsible for the business expansion for Motorcycle Financing. - To establish long term business relationship with manufacturers and business partners. - To manage business annual marketing budget. - To plan & present department’s 6 months planning in advance & continuously update 6 months planning on monthly basis. - To lead...

**Duties**: - Responsible for Sales & Business Development including new account development - Develop Sales Plan and collaborate with internal team on delivery - Engage existing Customers on their technology roadmap and investment plan through building a collaborative partnership with Customers - Demonstrate professionalism in interactions with clients and...

**Main purpose of the job**: To identify the required knowledge, skills and abilities of the staff in the organization, that are needed to perform their jobs effectively and organize high-quality training programs to meet these needs successfully and also to trace and monitor inbound/outbound call quality to ensure consistently outstanding service at all...

**Responsibilities** - Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales. - Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty. -...

For registration please WhatsApp 012-408 4321 **Position**: - Shell Customer Service **Location**: - Bangsar South **Working day**: - 5 Days a week **Salary**: - RM3000 **Job Brief**: A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first...

**Responsibilities**: - Propose and prepare project design based on space efficient. - Prepare 2D, 3D layout and detailed drawings for nationwide project. - Prepare and/or review accuracy of Bill of Quantity (BQ) document provided by contractors/vendors. Conduct site inspection pre and post renovation for measurements, review renovation work against...

Propose and prepare project design based on space efficient. - Prepare 2D, 3D layout and detailed drawings for nationwide project. - Prepare and/or review accuracy of Bill of Quantity (BQ) document provided by contractors/vendors. Conduct site inspection pre and post renovation for measurements, review renovation work against proposed layout and design, look...

Appointment scheduling with customer considering the availability of a purchase order (according to the local guidelines) aligned with arrival of parts and tools - Communication of mission dates to in-house and field technicians - Change mission duration in case of deviation - Route planning for missions - Use of service information system (SIS) - Check and...