(Aeon Digital Bank) Executive

5 months ago


Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

**Job Summary**:

- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer needs.
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- Meeting or exceeding productivity and quality standards.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

**Job Requirement**:

- Possess SPM / STPM / Diploma / Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact centre environment.
- Fresh graduates are encouraged to apply
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- **Ability to work flexible hours, including weekends (24/7)**:

- Experience in the financial services industry or banking industry will be added advantage



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