Executive - Operation Improvement (Contact Centre)

**Job Descriptions**: Services - To attend to inbound calls enquiries over various range consumer financial products and services. - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized customer service to customers, whilst maintaining a...

Analyze business systems to align the software solutions with business programs. - Develop business specifications and hand it over to technical team for system development. - Provide systems support for any changes made to existing business environment. - Coordinate with IT team for any system enhancement/solutions - To assist the process / operation...

**Job Details**: - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...

Directly report to the Section Head of.the Contact Centre Department (CCD) on the overall operation of the Contact Centre. - Review operation performance & provide new action/planning on a monthly & yearly basis. - Ensure the operation complies with internal policy and guidelines as well as BNM requirements. - Ensure staffs meet individual KRA and contribute...

Medical Claims - Manages routine daily claims administration work. - Coordinates work flow & meet deadlines. - Evaluates claims with regards to eligibility. - Takes decisions on high-cost and complicated cases based on standard operating procedures. - Coordinates with providers for direct billing. - Makes suggestions to improve service. - Increases...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

**Main purpose of the job**: To identify the required knowledge, skills and abilities of the staff in the organization, that are needed to perform their jobs effectively and organize high-quality training programs to meet these needs successfully and also to trace and monitor inbound/outbound call quality to ensure consistently outstanding service at all...

To handle the health screening process for customers. To assist in day-to-day operation. To prepare customers for relevant tests or investigations. Maintain good communication with relevant departments and clinics. - Adhere to and implement all company policies and procedures - Manage, assist & conduct relevant medical check-up tests & investigations -...

Primary Duties & Responsibilities: 1. Lead Management - Generate outbound leads, analyze & and qualify leads in order to verify potential for Sales Team - Nurture open and cold qualified leads until ready for handover to Sales Team - Generate, create, analyze & follow up leads in C4C - Derive lead generation activities from annual strategy and propose new...

**Reporting/Data Analyst** Working Location - Bangsar South Working Hours - Monday to Friday (9 am-6 pm) Basic Salary - 3,000 - MYR 5,000 But depending on business requirements (if needed, u might need to work extra hours) **JOB DESCRIPTION** - Able to understand & Analyse Customer Experience/Contact Centre Key metrics - Develop customized reports &...

**Job Purpose** To interact with patients (local and international) to maintain and increase patient satisfaction, patient loyalty and patient retention by ensuring that services provided at Sunfert exceed patients’ expectations. **Duties** - To assist patients in patients' feedback mechanism in the company which shall include but not limited to inter...

_**Contact Centre (UCC) / Care Crew**_ Training: 1 month (Hybrid) Mon - Fri / 8.30am - 5.30pm - **Woking Hours: (Rotational Basis)**_ Mon - Friday: 8am - 10pm Sat, Sun & PH: 8am - 10pm - Must be willing to work shift rotation. - **Working Location**:_ Bangsar - **Basic Salary**:_ RM 2500 - **Min Requirement**:_ SPM (Must passed BM & BI) Age: 19yo &...

**kindly drop ur resume to ms jea for faster response 012 235 9971** IMMEDIATE JOINER MANDARIN SPEAKER Position - HRSC Analyst Salary package - 3,000 - 3,500 Contract Duration - 12 months Working Days - Monday - Friday Working Hours - 9am-6pm Location - UOA Corporate Avenue, The Vertical, Bangsar South **Jobscope** Continuous contribution to the...

**Details**: - Perform outbound calls to promote products and promotion and generate targeted sales for the company. - Answering and responding to inbound calls on product promotion & packages, enquiries according to specified Practice and Procedure. - Ensure monthly sales target is achieved - To provide accurate information / solution / service with...

Job Description - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels and platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce. - Manning of...

Job description: 1. Admin: 1.1. Basic administrative work. 1.2. Preparing online supplier and sundry payments. 1.3. Maintain payment records & supplier communication files, in both soft & hard copy. 1.4.Maintain and file credit card slips with settlement slip and merchant statement. 1.5. Submit monthly payment and bank statement to accounting team. **2....

Job Responsibilities: - First point of contact for customers enquiries regarding our product and services. - Contacting our current and potential customers to gather information, customer needs, feedback and - conducting customer survey for management review. - Liaise with the logístical team and courier for delivering equipment and parts. - Working with...

We are looking for - Experience operation theatre nurse/MA with Certificate In Perioperative Nursing - Ability to establish and maintain relationship with surgeons management and peers. - Has capability to oversee day to day OT and daycare wards operation - Maintain the standard of the Lifecare Surgical Services and enforce health and safety regulations. -...

Manage the coworking space to ensure a seamless operational experience for all members. - Develop and execute community initiatives designed to create connections between members, including member introductions, overseeing events, coordinating newsletters, and building an engaging community. - Handle all member inquiries and issues in a timely and empathetic...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...