Executive Call Centre/ Contact Centre

**Job Descriptions**: Services - To attend to inbound calls enquiries over various range consumer financial products and services. - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized customer service to customers, whilst maintaining a...

**Main purpose of the job**: To identify the required knowledge, skills and abilities of the staff in the organization, that are needed to perform their jobs effectively and organize high-quality training programs to meet these needs successfully and also to trace and monitor inbound/outbound call quality to ensure consistently outstanding service at all...

**Job Details**: - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...

_**Contact Centre (UCC) / Care Crew**_ Training: 1 month (Hybrid) Mon - Fri / 8.30am - 5.30pm - **Woking Hours: (Rotational Basis)**_ Mon - Friday: 8am - 10pm Sat, Sun & PH: 8am - 10pm - Must be willing to work shift rotation. - **Working Location**:_ Bangsar - **Basic Salary**:_ RM 2500 - **Min Requirement**:_ SPM (Must passed BM & BI) Age: 19yo &...

Directly report to the Section Head of.the Contact Centre Department (CCD) on the overall operation of the Contact Centre. - Review operation performance & provide new action/planning on a monthly & yearly basis. - Ensure the operation complies with internal policy and guidelines as well as BNM requirements. - Ensure staffs meet individual KRA and contribute...

**Details**: - Perform outbound calls to promote products and promotion and generate targeted sales for the company. - Answering and responding to inbound calls on product promotion & packages, enquiries according to specified Practice and Procedure. - Ensure monthly sales target is achieved - To provide accurate information / solution / service with...

**Reporting/Data Analyst** Working Location - Bangsar South Working Hours - Monday to Friday (9 am-6 pm) Basic Salary - 3,000 - MYR 5,000 But depending on business requirements (if needed, u might need to work extra hours) **JOB DESCRIPTION** - Able to understand & Analyse Customer Experience/Contact Centre Key metrics - Develop customized reports &...

**Job Purpose** To interact with patients (local and international) to maintain and increase patient satisfaction, patient loyalty and patient retention by ensuring that services provided at Sunfert exceed patients’ expectations. **Duties** - To assist patients in patients' feedback mechanism in the company which shall include but not limited to inter...

To handle the health screening process for customers. To assist in day-to-day operation. To prepare customers for relevant tests or investigations. Maintain good communication with relevant departments and clinics. - Adhere to and implement all company policies and procedures - Manage, assist & conduct relevant medical check-up tests & investigations -...

**Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...

**Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

**Job description** Attend & answer inbound calls from customers / chatting with customer, identify billing issues on pre-unifi / unifi product (mobile) and assist them to solve problems by providing the right solutions **Working location**:TM Annexe, Bangsar (Nearby LRT Kerinchi) **Requirement** - Malaysian citizen - Good communication in Bahasa &...

Vacancy: Customer Service - Voice (Mandarin Speaker+ English) Location:, Bangsar South, Kuala Lumpur, Malaysia, Malaysia. **Salary**: The max total salary package is RM4,775 +RM 2000 Joining Bonus to be given in 1st months salary Start Date: 19th Feb, 2024 Headcount: 8 Work Time / Mode: (1.) Time: 9:00 pm to 1:00pm (8 hours working + 1 hour break). -...

**Job Scope**: - Monitor, Execute and Implement first level support for the network and service restoration through Fault Management & Troubleshooting Network Operation Centre (NOC) for customer service resolutions, and also to provision customer service through the Network Management System (NMS). - Establish close relationship with other departments by...

List-ID: 103378732Today 10:05 **Job Description**: - Arranging appointments with doctors (both specialists or GPs where appropriate) and hospital medical staff including nurses, which may include pre-arranged appointments or regular 'cold' calling; Making presentations to doctors, practice staff and nurses in GP surgeries, hospitals or specialists rooms....

Job Description - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels and platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce. - Manning of...

Primary Duties & Responsibilities: 1. Lead Management - Generate outbound leads, analyze & and qualify leads in order to verify potential for Sales Team - Nurture open and cold qualified leads until ready for handover to Sales Team - Generate, create, analyze & follow up leads in C4C - Derive lead generation activities from annual strategy and propose new...

Medical Claims - Manages routine daily claims administration work. - Coordinates work flow & meet deadlines. - Evaluates claims with regards to eligibility. - Takes decisions on high-cost and complicated cases based on standard operating procedures. - Coordinates with providers for direct billing. - Makes suggestions to improve service. - Increases...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

**Job Purpose** To assist in overall Administration, Operations and Logistics management related to the recruitment and intake of egg & sperm donors and the matching of those donors to Intended patients. **Duties** 2. Work closely with clinicians and clinical staff to provide exceptional, compassionate patient care for patients undergoing treatment. 3....