Reporting Analyst

2 weeks ago


Bangsar South, Malaysia Brandt International Sdn Bhd Full time

**Reporting/Data Analyst**

Working Location
- Bangsar South

Working Hours
- Monday to Friday (9 am-6 pm)

Basic Salary - 3,000 - MYR 5,000

But depending on business requirements (if needed, u might need to work extra hours)

**JOB DESCRIPTION**
- Able to understand & Analyse Customer Experience/Contact Centre Key metrics
- Develop customized reports & refine existing reports for the Operations team.
- Validate data with stakeholders before implementing the new reporting framework.
- Provide daily, weekly & monthly reports as per operations and client’s requirements.
- Assist in operational insights development to provide opportunities for continuous improvement of our operations.
- Implement a process to maintain data integrity & accuracy across the entire reporting function.
- Identify & interpret trends based on operations performance reports.
- Work closely with Project Stakeholders to enhance data-driven decisions.
- Identify gaps and impact in Operations performance & support to drive improvements.
- Manage & deliver reporting/analytics requests for various project.
- Cross-Support Real Time Analyst/Work Force Management team where necessary
- Any other ad-hoc task assigned to you from your respective supervisor.

**SKILLS REQUIRED**
- Minimum 2 years experience in call center as a Reporting Analyst
- Analytical skills are required.

**You will be evaluated on the following skills;**
- Able to express interest in the mentioned role.
- Ability to define analytics, multiple data sets & Importance of Numbers in this role.
- Able to define or share an experience using Pivot table, Vlookup, Countif, and Sumif ( which are the basic needs of Reporting role )
- Advanced Microsoft Office skills, Advanced Excel Skills and Tableau
- Experience in Tableau & Salesforce Reporting/Dashboard will be added value.
- Demonstrate problem-solving skills with attention to detail.
- Communicate effectively in verbal and written formats, including presentation skills and professional writing skills.
- Able to work independently as well as in a team.
- Able to work under pressure

**Salary**: From RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- When are you able to start work?
- What is your expected salary?

**Experience**:

- Call Center
- Reporting Analyst: 2 years (preferred)

Expected Start Date: 09/18/2023


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