Assistant Manager

3 weeks ago


Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

Directly report to Section Head of Contact Centre Department (CCD) on overall operation of Contact Centre.
- Review operation performance & provide new action/planning in monthly & yearly basis.
- Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
- Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
- Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
- Develop and execute training module for credit assessment and look into staff training and development.
- Recruit, train & supervise subordinate in multitasking operation & flexible working hours/days.
- Report on operation performance.
- Identify operation constraint & possible action plan.
- Career development for staff.
- Feedback/Complaint management.

**Job Requirement**:

- Possess at least Bachelor Degree or equivalent professional qualification
- Minimum 5 years direct experience in Contact Centre operation with at least 3 years’ experience in Management level exposure.
- Leadership characteristic and excellent interpersonal skills.
- Fluent communication skill in English and Malay.
- Strong analytical skill and able to work under pressure.
- Manage to work with team environment.



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