Reporting Analyst

7 months ago


Bangsar South, Malaysia Brandt International Full time

Able to understand and analyze Customer Experience/Contact Centre Key metrics.
- Develop customized report and refine existing report for Operations team.
- Validate data with stakeholders before implementing new reporting framework.
- Provide daily, weekly and monthly reports as per operation's and client’s requirements.
- Assist in operational insights development to provide opportunities for continuous improvement of our operations.
- Implement process to maintain data integrity and accuracy across entire reporting function.
- Identify and interpret trends based on operations performance report.
- Work closely with Project Stakeholders to enhance data driven decisions.
- Identify gaps and impact in Operations performance and support to drive improvements.
- Manage and deliver reporting/analytics request for various project.
- Cross-Support Real Time Analyst/Work Force Management team, where necessary.
- Any other ad-hoc task assigned to you from your respective supervisor.

**; Requirements**:
- Degree in any field.
- 2 years experience in related field.
- Analytical skills is required.
- Intermediate/Advance Microsoft Office skills.
- Experience in Tableau, Power BI, Salesforce Reporting/Dashboard will be added value.
- Demonstrate problem-solving skills with attention to detail.
- Communicate effectively in verbal and written formats, including presentation skills and professional writing skills.
- Able to work independently as well as in a team.
- Able to work under tight deadlines.


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