HR Assistant
5 months ago
**Overview**:
- rhi is recruiting for a HR Assistant (Retail Support Analyst) to join our clients premium offices in Kuala Lumpur.- Our client is a worldwide energy company with an aim to be net zero by 2050 across all operations, production and sales globally.The Retail Support Analyst role exists to manage activities related to customer support and system management for our customers in compliance with the agreed service levels and execution of HR lifecycle activities from commencement to completion.**Responsibilities**:
**Responsibilities**:
- Process end to end employee movements (on boarding, secondments, promotions, change of hours, terminations, etc.) to ensure master data is accurate and maintained in order to feed into global people reporting
- Execute day to day retail HR operational tasks to ensure the accuracy and integrity of HR data, and complete quality assurance activities in accordance with our agreed and documented SLA’s and Standard Operating Procedures.
- Generate reports and provide initial analysis and insights as required
- Being responsible for quality assurance of the related service line and managing the induction training for the new joiners in the team.
- Mentor and coach Junior team members on operational issues and pro-actively seek prompt resolution of business escalations where required
- Support to develop documentations, train, guide and mentor related to system, process, policy changes making sure knowledge is properly transferred and understood.
- Assist to drive alignment and strategic embedding initiatives to ensure best practices are well kept within the team.
- Develop and support the team with system expertise or as a systems super-user
- Support the Retail Services Lead with administrative and transactional support to reward and policy activity across the retail businesses within Australia
- Work closely with AU local Retail team in resolving operational issues, understanding processes while ensuring that overall operational objectives are met, ideas shared, and lessons learnt
**Qualifications**:
**Essential Education**:
- Bachelor’s degree is preferred or relevant experience
- Minimum of 2 years of relevant previous experience
**Capability**:
- Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
- Prior experience in HR Shared Service / service centre in a multi-national organisation
- Developing specific technical capability and experience in organisational management
- A passion and interest in emerging trends in customer experience and how this can enhance business performance
- Experience of working in a multi-national and multi-lingual environment
- Analytical thinking - comfortable using analytics to identify outcomes and influence decision making, e.g. ER strategies, targeted retention, succession planning & strategic workforce shaping
- Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions.
**Desirable Criteria**:
- Proficient knowledge of CRM systems
- Proficient in using MS Office
- Foundational knowledge of Reporting & Analytics
- Proficient knowledge of HR system such as Workday
- A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges.
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